Francis S, very good handling service. During my car service last week. Thank you
1/18/2021
Bessie I. VERIFIED CUSTOMER
Great job of explaining what was going on with the car.
1/18/2021
Michael K. VERIFIED CUSTOMER
Everything was perfect ... The Longo team is the best ...
1/17/2021
Ryan M. VERIFIED CUSTOMER
Very helpful
1/17/2021
Miguel V. VERIFIED CUSTOMER
The service was well attended and Edgar's experience is great.
1/17/2021
Rosa C. VERIFIED CUSTOMER
Kelly Yang always goes beyond to provide the best service. Thank you.
1/17/2021
Aiqing L. VERIFIED CUSTOMER
Very good
1/17/2021
Joel M. VERIFIED CUSTOMER
He went above and beyond his responsibilities.
1/17/2021
Jacqueline T. VERIFIED CUSTOMER
Bring back the donuts and coffee
1/17/2021
Santiago S. VERIFIED CUSTOMER
I want to thank Francis Saldana for the great customer service provided from start to finish, everything went “SMOOOTH”. Thank you Frank for the great service!!
Because of employees like Frank and the excellent service provided by Longo Lexus team, The Family will continue to be loyal Lexus customers!!
1/17/2021
Daniel A. VERIFIED CUSTOMER
Excellent service
1/17/2021
Craig R. VERIFIED CUSTOMER
I’m a 20 plus year customer of Longo and always ask for Frances. He is a terrific guy.
1/17/2021
Lila V. VERIFIED CUSTOMER
Very helpful and delivered and explained everything great !
1/17/2021
Wenyi C. VERIFIED CUSTOMER
Ok
1/17/2021
MARIA M. VERIFIED CUSTOMER
Great customer service! As always.
1/17/2021
Julia J. VERIFIED CUSTOMER
Edgar was fantastic. When I questioned a charge I didn’t understand or realized I had approved, he explained the service in detail and went to talk to manager about it to ensure I was a satisfied customer. That is excellent customer service. He was fantastic. I will definitely be coming back to work with him specifically.
1/17/2021
Nancy A. VERIFIED CUSTOMER
Great customer service!! Was very thorough with everything and answered all my questions.
1/17/2021
LAMAR R. VERIFIED CUSTOMER
This was the third time in as many weeks that I had to bring my car in to fix the same issue. I spoke with management and they assured me they would fix the issue and provide me updates regularly. Yes, the issue was fixed but the updates and communication was lacking. The first day my car was in your possession the sales rep contacted me a couple of hours after I dropped my car off and asked if I had any questions. I asked if there was any update on what the issue was and she advised not yet as the car was still being looked at. That was the one and only update I received that day. Later that day I was the one who had to call in for another update. When I called another one of your reps advised that my car would not be ready that day which is fine, but I would expect my sales rep to let me know that before leaving for the day. I did receive another update the next morning but again that was it. I had to call in again later that day to get the latest status of my car. When I called in that second day I was again told my car wasn’t ready which again is fine, but I would expect my rep to notify me before leaving and not have to call in.