Robin is always extremely professional, thorough and kind. I know my car is in good hands with Robin, I trust his expertise and knowledge of Lexus cars. Very happy customer!
1/20/2021
Chien H. VERIFIED CUSTOMER
Robin Ho provided the best service
1/19/2021
Jay D. VERIFIED CUSTOMER
Great!!!
1/19/2021
EDWIN T. VERIFIED CUSTOMER
Beau provides top notch customer service every time I come in. Thank you Beau!
1/19/2021
Kevin T. VERIFIED CUSTOMER
The service was performed and delivered as promised. Thank you team Longo Lexus!
1/19/2021
Ma D. VERIFIED CUSTOMER
Frank and his team have always been great in providing excellent customer service. i praise them for going above and beyond .
1/19/2021
Carmin A. VERIFIED CUSTOMER
Thanks!
1/19/2021
John S. VERIFIED CUSTOMER
Ok
1/19/2021
Yuan C. VERIFIED CUSTOMER
Will be back.
1/19/2021
Xin L. VERIFIED CUSTOMER
everything is good, thanks for your working
1/19/2021
JIMMY T. VERIFIED CUSTOMER
Hello, I just had one question. I brought in my 2017 Lexus RX350 for battery service, today. Edgar also, told me that the remote battery was low. To my surprise and disappointment he told me I had to pay $7.65 for the battery replacement?? Edgar wasn't here today so, I had to ask Kelly a question about when my service warranty expires since, I purchased an extended warranty. While I was waiting for Kelly since he was attending to another customer, I overheard another female customer service representative tell her client that they replaced the remote battery free of charge?? I don't understand what is the difference between myself and the other customer? Is there a double standard happening here?? This is the first time I experienced this type of issue, at Longo Lexus. I purchased a luxury vehicle, just be nickeled and dimed for a small item like a remote battery?? I was very disappointed in the service I received today. Thank you.
1/19/2021
Ryan H. VERIFIED CUSTOMER
Excellent
1/19/2021
Bjorg E. VERIFIED CUSTOMER
Courteous service. Thank you!
1/19/2021
Emily M. VERIFIED CUSTOMER
I’m amazed with the service I received.
1/19/2021
Maria A. VERIFIED CUSTOMER
Michael was extremely nice. He explained everything in detail. Got my car washed and cleaned as well. Great customer service. Well done all and many thanks.
1/19/2021
KEITH S. VERIFIED CUSTOMER
Once again, Robin provided excellent service; that of the standard one would expect from Longo Lexus.