Edgar provided such wonderful and insightful costumer service. I believe he went above and beyond explaining the service options and requirements to keep my car in its best status. Great follow up upon service completion.
1/24/2021
Luca G. VERIFIED CUSTOMER
Is getting more expensive but that is not your fault. Wish Longo can go back to deals like the derail wash you used to give for a very good discount. If every once and a while you can give good discount in different things that would make it easier in these difficult times to take care of our vehicles. Thank you for your great service keep it up!
Sincerely
Luca
1/24/2021
RICHARD W. VERIFIED CUSTOMER
The service was perfect and I appreciate it.
1/24/2021
Jiaxin Y. VERIFIED CUSTOMER
My Great Experience At Longo Service
1/24/2021
David C. VERIFIED CUSTOMER
Overall very satisfied
1/24/2021
Raul G. VERIFIED CUSTOMER
Enjoyed our experience
1/24/2021
MAYE F. VERIFIED CUSTOMER
From the driver (Chris Tonorio) who picked up my Lexus to Jim Palmer to my car's drop off everyone consistently made me feel they were focused on me being happy/satisfied that my car was being taken care of. It's why the only people who have touched my Lexus 450h are associated with Longo.
1/24/2021
Miray O. VERIFIED CUSTOMER
Francis is an excellent service advisor. I purchased my car at South Bay Lexus as a certified pre owned and it had a cigarette smell that they promised they would remove before I bought the car and signed the paperwork. However, they had just masked the cigarette smell with a different perfume smell and within an hour of driving off the lot of purchasing the car, the irritating cigarette smell came back. They were not able to keep their promise and sent someone to my home to take the smell out but again it was very temporary and masked the smell which came back within an hour.
Upon my last visit i mentioned this to Francis and he promised he would help take care of it, which he did. I was so happy when i picked up my car and there was no cigarette smell left. I was regretting purchasing the car i did but now i am happy the smell is no longer there. Francis has been so helpful both times i needed service done on my car and im really thankful for his kind efforts.
1/24/2021
Scott Hideyuki. VERIFIED CUSTOMER
Thanks! Glad to have met Jim
1/24/2021
Richard S. VERIFIED CUSTOMER
I’m thankful that your Covid protocols made me feel safe. The recall and service was quick.
1/23/2021
Conrad S. VERIFIED CUSTOMER
She is nice, very helpful lady
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1/23/2021
BRIAN T. VERIFIED CUSTOMER
Car is running even smoother than when I first bought it.
1/23/2021
ANGEL M. VERIFIED CUSTOMER
Francis was kind, friendly and professional. He mada me feel right at home. I especially appreciated the safety precautions that he and the staff took to ensure a safe visit during these uncertain times. I was happy to see Francis and all staff following safety CDC guidelines and more.
1/23/2021
Marisela T. VERIFIED CUSTOMER
Excellent service!
1/23/2021
Monica C. VERIFIED CUSTOMER
It went smoothly thanks!
1/23/2021
Anges R. VERIFIED CUSTOMER
Mr. Kelly yang was technical really a good person to talk to about my older 98 Lexus he helped me to the fullest and I appreciate his service and would recommend him to one of my friends thank you
1/23/2021
Melinda P. VERIFIED CUSTOMER
Edgar hmdisplayed great customer service skills. He provided easy to understand what my service entailed.
1/23/2021
ALEXANDRA F. VERIFIED CUSTOMER
Good service, most helpful and friendly. Thank you, Alexa Frampton