The customer service was great. I was well pleased with the service and the attention to details.
2/27/2021
LEONECE M. VERIFIED CUSTOMER
Rudy from Longo Lexus was wonderful. The staff were polite and helpful
2/27/2021
SUSAN D. VERIFIED CUSTOMER
Excellent service provided by Jennifer Lew... keep up the great work!
2/27/2021
Steven C. VERIFIED CUSTOMER
I appreciated the service James as he was great at keeping me informed. The work on the vehicle was well done. Thank you for your follow-up.
2/27/2021
Ulla G. VERIFIED CUSTOMER
Wonderful and excellent service!
2/27/2021
Akbar K. VERIFIED CUSTOMER
Excellent service by James Palmer
2/27/2021
Tommy H. VERIFIED CUSTOMER
Man Wong is great advisor. I go to Longo for him.
2/27/2021
Elvia R. VERIFIED CUSTOMER
I was very pleased with Lexus service. Kelly was very professional and highly efficient. Answered all my questions and took care of my concerns. Thank you Kelly!
2/26/2021
JAYSHREE S. VERIFIED CUSTOMER
None
2/26/2021
HYANG B. VERIFIED CUSTOMER
Car wash wasn’t done.
First time ever, dealership did not wash car after service.
I have bought many luxury cars in past.
2/26/2021
Benny F. VERIFIED CUSTOMER
Excellent!
2/26/2021
Patricia H. VERIFIED CUSTOMER
I called to check the price on a repair, I was quested one price, I drove 2 1/2 hours to get to Longo. After getting there and picking up a rental car, I get a call while I’m on my long journey home to fine out that the price quoted wasn’t an option anymore. The price had gone from $1300 to 4000.00. I picked my car up and dropped it off to a shop that’s fixing it for $1300.00.
2/26/2021
Constance C. VERIFIED CUSTOMER
Was disappointed with the lingering odor of fuel which I still smell in my garage and inside the vehicle! The car was not washed as promised and then told they ran out of soap really!!
2/26/2021
GUOAN H. VERIFIED CUSTOMER
Friendly,patient in explaining the problem,matter of the fact attitude.
2/26/2021
Elizabeth B. VERIFIED CUSTOMER
Extremely courteous and helpful. Very efficient service.
2/26/2021
Queenie S. VERIFIED CUSTOMER
Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. And you have it all Lexus Longo....good job
2/26/2021
Kwokhing P. VERIFIED CUSTOMER
He is helpful and friendly. He gave me options and never put pressure on me.
2/26/2021
Yao Z. VERIFIED CUSTOMER
fast and fill up the tank and my car was washed?thanks
2/26/2021
Jack I. VERIFIED CUSTOMER
Cost estimate changed from over $3K to less than $800 after complete vehicle
review of temperature control system. As a consumer and not a vehicle trained technician the company could have stayed with the $3K estimate and I would have been unaware. 5 stars for business integrity!