John Yang is great. He gives great customer service and goes above and beyond. He gives Lexus a great name which is why I travel from San Bernardino County just to come to Longo Lexus for the great job all of the staff here does.
3/3/2021
Steve L. VERIFIED CUSTOMER
Great guy. Kept me updated whole time.
3/3/2021
Kevin S. VERIFIED CUSTOMER
Excellent service only one suggestion, the pickup area need a vehicle license listing post in the waiting room. Service clerk called may not heard of in the rest room. If missed will be set for extra 30 minutes.
3/3/2021
Edgardo J. VERIFIED CUSTOMER
Man Wong helped me out a lot through this service. 6 out of 5 stars.
3/2/2021
Judy K. VERIFIED CUSTOMER
Francis is perhaps the single most important reason we remain loyal to the Lexus brand. There are a lot of options in the market today and what sets our experience with Lexus apart from any other luxury brand is Francis Saldana. He has earned our implicit trust, exceptional at his craft as a service manager and relationship manager, is a humble and honest professional whom always looks our for the best interest for his clients while ensuring we get the best service and support for our most important maintenance priorities. We gladly go out of our way to commute to Longo Lexus from Orange County to have all of our maintenance and services done at your business. We love Francis and are grateful for the many years of excellent service he has provided for our family!
3/2/2021
Joy Sumiko. VERIFIED CUSTOMER
Frank Lorusso is very pleasant & informative in what needs to be serviced on my car. Keeps me up to date with status & future needs for my car.
3/2/2021
Maria R. VERIFIED CUSTOMER
Buen servicio . Muchas gracias
3/2/2021
Tabbatha M. VERIFIED CUSTOMER
Very friendly and prompt!
3/2/2021
Kaye N. VERIFIED CUSTOMER
Beau Ly provided us a excellent services. Thank you.
3/2/2021
Steven Y. VERIFIED CUSTOMER
Excellent jobs
3/2/2021
Jufang S. VERIFIED CUSTOMER
Man Wong is a wonderful service consultant
3/2/2021
Mitsue N. VERIFIED CUSTOMER
Great service as always from Man Wong and his team. Great communication throughout, clearly explaining recommended services and pricing. Thanks again for another smooth experience!
3/2/2021
Vantec Pacific,Inc.. VERIFIED CUSTOMER
My experience was very satisfied. Thank you.
3/2/2021
Randy D. VERIFIED CUSTOMER
I appreciate the service and feedback provided as the process progresses.
3/1/2021
RYAN C. VERIFIED CUSTOMER
I had a great experience with Frank. He was professional and upfront about how long it might take to fix my car. He also delivered on his promised timing and the results look good so far. .
Not comments about Frank, but more about the process in general: (1) the drop-off line was exceptionally long and it took me almost an hour to drop off, and (2) I dropped off my car on a Monday but it seems that Longo did not have capacity to begin repairs until Wednesday. Seems like there could be some improvements to make the processes more efficient.
3/1/2021
JERRY K. VERIFIED CUSTOMER
As always, Edgar gets me in and out there on a timely basis and keeps me informed as to the progress of my service along the way.
3/1/2021
Hang D. VERIFIED CUSTOMER
All good!
3/1/2021
Phil B. VERIFIED CUSTOMER
Robin provided excellent customer service and kept me apprised of the work being done on my car.
3/1/2021
Noemi A. VERIFIED CUSTOMER
Great new setup in the waiting area with ample distance. Work was done faster than anticipated and extra concerns I had were quickly and properly addressed. Thank you
2/28/2021
Simin H. VERIFIED CUSTOMER
I am very happy with Kelly Yang He always took care of me very well.