I came in earlier than my appointment and I was accommodated despite the long line. I like it that there was an Uber that brought me to where I wanted to go and back to Longo. John was very helpful and he made sure I could go back after the service was completed. Service time was within 2 hours and they delivered it! Great job!????
5/1/2021
HUNG U. VERIFIED CUSTOMER
Prompt response to my rewquest
5/1/2021
Vince F. VERIFIED CUSTOMER
Very good job & service!
5/1/2021
Kelly T. VERIFIED CUSTOMER
Robin was professional, efficient, friendly, and knowledgeable.
5/1/2021
Jacky T. VERIFIED CUSTOMER
None
5/1/2021
ROBERT W. VERIFIED CUSTOMER
Kelly Yang and Service Director Paul Wareham are so personable and attentive to my repair issues whenever I come into Longo. And not just me but I’ve observed how the personalized service they extend to all of their customers. That’s why Longo has so many loyal clients. They make an effort to keep you informed and explain the details of your service requirements in a comprehensive and understandable manner. I own 2 ES models and will always have my cars serviced elsewhere. I have two neighbors that also praise the Longo Service Department. Thanks again Kelly, Paul, your mechanics and staff
Dr Robert P Walker
Claremont CA
5/1/2021
Loc D. VERIFIED CUSTOMER
Very satisfied with service at Longo Lexus, David is good service and help customer. Thank you David & all the service teams.
5/1/2021
Magda H. VERIFIED CUSTOMER
Excellent service as usual and as expected from Longo Lexus
Edgar was professional
5/1/2021
Manolo T. VERIFIED CUSTOMER
Yes completely satisfied!
5/1/2021
Elizabeth B. VERIFIED CUSTOMER
The service I received from Beau Ly and service representatives was excellent. My check-in upon arrival and process for loaner vehicle was expedited. Beau Ly kept me informed on the status of my vehicle, parts, and estimated time of completion. Would you please extend my gratitude to Beau Ly. Thank you.
5/1/2021
Benito M. VERIFIED CUSTOMER
He is a verry nice person
5/1/2021
John B. VERIFIED CUSTOMER
Was told it would be a 3-4 hour job. Went a day longer. 3 texts to ask for status were ignored
5/1/2021
Julia S. VERIFIED CUSTOMER
GTEAT JOB!!! LOVE MY CAR...BEEN WITH LONBO TOYOTA FOR MOTE THAN 10 YRS!!! KEEP UP TBE GREAT JOB!!!!******
5/1/2021
Lenh P. VERIFIED CUSTOMER
Fast service and great attitude
5/1/2021
William R. VERIFIED CUSTOMER
David did a great job, as he always does. I feel fortunate to have him as my advisor!
5/1/2021
Winnie L. VERIFIED CUSTOMER
Good service
5/1/2021
Alex L. VERIFIED CUSTOMER
Great service and experience
5/1/2021
Steve S. VERIFIED CUSTOMER
My experience was everything I was looking for and more .. very good communication with me .. Thank you very much David