Very easy to make arrangements via text and email with Mr Wong. Also, tow drivers very professional and really are the face of Longo Lexus when doing things with mobile service with rental drop off.
5/5/2021
Theodore K. VERIFIED CUSTOMER
Kelly Yang was great to work
5/5/2021
KARISA C. VERIFIED CUSTOMER
Quick response time!
5/5/2021
Monica C. VERIFIED CUSTOMER
Had an easy, smooth service
5/4/2021
Michael P. VERIFIED CUSTOMER
Frank the service rep was great. He kept me informed , tried to maximize my services for is asset to Longo Service
However I was disappointed in parts department. I needed new tires & windshield wiper inserts. Parts had neither and since I live in Orange County I did not feel I could wait around most of the day for parts & installation. I notice that there are many RX350s for service & assume since Longo is biggest dealer in west they would keep ample supply of such parts
5/4/2021
Yuling C. VERIFIED CUSTOMER
Jennifer was always helpful and patient. She’s awesome.
5/4/2021
Allen T. VERIFIED CUSTOMER
No comment
5/4/2021
F. S. VERIFIED CUSTOMER
Great service!
5/4/2021
GEORGE F. VERIFIED CUSTOMER
You said one word
5/4/2021
Marisela O. VERIFIED CUSTOMER
Rodolfo was overall a great advisor, walked me through the process. Very attentive and amazing customer service.
5/4/2021
ARIEL A. VERIFIED CUSTOMER
Excellent Service.
5/4/2021
NORMAN G. VERIFIED CUSTOMER
Always professional, polite and perfect attention to client service and satisfaction. Thank you. Norm
5/4/2021
Kimberly O. VERIFIED CUSTOMER
Amazing. Great customer service.
5/4/2021
JANICE V. VERIFIED CUSTOMER
Best service! Kelly is fantastic!
5/4/2021
Costello B. VERIFIED CUSTOMER
As a 78 year old Black man I felt that I was not provided satisfactory service and the sad part is I am not sure that he realized that his actions represented racial discrimination.
5/4/2021
Alfred F. VERIFIED CUSTOMER
Very Professional . All repairs explained in depth.
5/4/2021
Patty H. VERIFIED CUSTOMER
Excellent service
5/4/2021
Angela Christine. VERIFIED CUSTOMER
Francis provide EXCELLENT service!
5/3/2021
Michelle G. VERIFIED CUSTOMER
Super nice & answered all my questions. Was extremely satisfied
5/3/2021
ROBERTO Q. VERIFIED CUSTOMER
As always I'm really appreciative and impressed with the customer service display by Frank Larusso. He is the consummate professional. I would also like to thank an African American lady whose name I did not get but at 5:00 p.m. on Saturday she dropped everything to help me recalibrate my GPS and my car. Thank you