Excellent service from Renee, Clem Cisneros and Berto! They’re examples of the reasons I have been with Longo since 2000 and purchased 3 cars from Longo!
5/7/2021
Sammi T. VERIFIED CUSTOMER
I took my car in for service due to a problem with the fuel tank. I was being questioned whether I know how to get gas for my car. I even received a demonstration on how to do this properly. Then, when I return the courtesy car, the first thing he said to me was did I hit something. He did not even check the car report before making such an accusation. After he checked the car report and found that the damage had previously reported before lending it to me. He did not apologize but justify his action by saying what he did was good for me so I don’t get a surprise call from Longo later about this issue.
5/7/2021
Ciara V. VERIFIED CUSTOMER
Edgar provided great customer service and was very thorough with details in regarding services needed on Lexus. He answered all questions I had and always kept open communication. Thanks so much.
5/7/2021
Chak W. VERIFIED CUSTOMER
Kelly Yang so nice to me, service is fast and got a car wash
5/7/2021
Myung K. VERIFIED CUSTOMER
The entire experience was smooth and fast. Thank you!
5/7/2021
CHRIS C. VERIFIED CUSTOMER
Kelly is the best!!!!!
5/7/2021
GANG J. VERIFIED CUSTOMER
Mr. Robin Ho is in specialize in technology and service ! And He is so nice for customers . I wish to see Mr. Ho again for service next time . And your workers are very good. I appreciate a lot for Mr. Ho and your workers.
Best regards
GANG J
5/7/2021
Sean P. VERIFIED CUSTOMER
I filled out 2 points among 1-5 on survey form , and service man called me up and ask me why I gave him 2 points most , I don’t understand... why he called and complained to me
5/6/2021
XIULIAN Y. VERIFIED CUSTOMER
None
5/6/2021
Brittney M. VERIFIED CUSTOMER
Rene was great, as usual!
5/6/2021
Ve V. VERIFIED CUSTOMER
Fast, convenience and feel like at home.
5/6/2021
Wendy M. VERIFIED CUSTOMER
Very good
5/6/2021
Julio C. VERIFIED CUSTOMER
Very professional and quick will definitely request him next time
5/6/2021
Ravinder S. VERIFIED CUSTOMER
The person I would trust my vehicle to.
5/6/2021
EVELYN E. VERIFIED CUSTOMER
Your service thru Francis Saldana was excellent. Thanks!
5/6/2021
LUXI J. VERIFIED CUSTOMER
Everything was fine and very cordial. The repairs being $3000, naturally I asked about discounts. I had negotiated a small AAA membership discount on the $3000 repair service. Despite multiple conversations and promises that it would show, the discount ultimately was not on the bill. I paid full price just to get the car during closing hours and called in the following day. Finally, when the mistake was corrected, the 10% discount apparently had a limit of up to $75, which was not disclosed before. The problems were 1) told of a discount, and never got it. 2) mistake corrected, but suddenly there is a limit. Would’ve appreciated the service much more if I just got a straight answer, even if it was a no. I would have respected that 100%. Otherwise great facility and polite staff. Would return.