Exceptional diagnostic skills and 5 Star Customer Service!
5/24/2017
Neil B. VERIFIED CUSTOMER
David Araujo is one of the main reasons I go to Longo Lexus for repairs. After 7 Lexus cars (between me and my family) and dealing with eight different Lexus dealerships over 20 years, David is by far the best service representative I've ever worked with. Thanks for great service David!!
5/24/2017
Margaret D. VERIFIED CUSTOMER
I wrote a letter to the service department manager expressing how I felt about Edward's professionalism when dealing with my visit to Longo. I hope he shares it with you, work Edward. You are a true professional and I am grateful to have worked with you.
5/24/2017
Jackie W. VERIFIED CUSTOMER
Jennifer was wonderful! Thank you.
5/24/2017
Fred W. VERIFIED CUSTOMER
Frank has been and I'm sure he will always be the service professional that is second to none. He is a the best.
5/24/2017
Laura C. VERIFIED CUSTOMER
The service was quick and very professional! All of my questions were thoroughly addressed. Francis also assisted me by ordering new floor mats and new key pouches. He was very friendly and professional! He made my experience at Longo Lexus very pleasurable! Thank you!!
5/24/2017
Ben M. VERIFIED CUSTOMER
Great service and good customer satisfaction.
5/24/2017
Da L. VERIFIED CUSTOMER
The service was great! I love it! I also enjoy the comfort of the couches, drinks, and snacks provided for me. Thank you.
5/24/2017
Diego F. VERIFIED CUSTOMER
Satisfied this time !!
Thank you !
5/24/2017
Manuel J. VERIFIED CUSTOMER
It's always a pleasure servicing my vehicle at Longo Lexus.
5/24/2017
Sergio A. VERIFIED CUSTOMER
David is amazing! He is so helpful and attentive. Best service person ever!
5/24/2017
Nina L. VERIFIED CUSTOMER
David is awesome! He was able to help with questions regarding services for my other vehicle purchased at longo lexus as well.
5/24/2017
Alen P. VERIFIED CUSTOMER
My wife and I are total happy with Longo Lexus. Specially with our service advisor Frances.
5/24/2017
Laura L. VERIFIED CUSTOMER
I thought you would like to be made aware that I was told the service would take less than an hour when I asked while making the appointment over the phone. He said to allow an hour just in case. When checking in, I was told it generally takes 2 hours. That was extremely frustrating to me because I would have made different arrangements than sitting and waiting. I said yes because it wasn't Jim's fault. Please educate everyone to be more up front with service times. It didn't matter to me at the time I asked if the person said one hour or four hours. I was looking for an accurate estimate so I could plan.
5/24/2017
William M. VERIFIED CUSTOMER
Jennifer is excellent.
5/24/2017
Susanna C. VERIFIED CUSTOMER
It will be great if I don't have to wait so long almost 2 and half hour for a new tire to put onIf we customers can have the waiting time cut short it will make the appt. more tolerable! Though your coffee , soft drinks and donuts are great treat but time is urgent! Thank you.
5/24/2017
Bryan G. VERIFIED CUSTOMER
great customer service. quick response on my questions.
5/24/2017
Warren T. VERIFIED CUSTOMER
Very friendly and helpful.
5/24/2017
Sean Z. VERIFIED CUSTOMER
Man is one of the best service advisors you have there. Excellent service every time. Always takes care of me.