Dave is a pro! He has a through understanding of customer service.
6/15/2017
Douglas H. VERIFIED CUSTOMER
Man Wong is my #1 preferred consultant choice.
6/15/2017
Jennifer L. VERIFIED CUSTOMER
Man Wong was nice and good customer service. He's very experience
6/15/2017
Wallace K. VERIFIED CUSTOMER
Excellent service. Thanks
6/15/2017
Joyce K. VERIFIED CUSTOMER
Waiting period was too long. Longer than when i went in without an appt. 7 15 appt should have been ready by at least 9 15. At 9 45 i walked toward the reps desk, he got up and said he just got a notice that it was ready. I think for a good customer relations, he should notify the customer in 2 hrs and report the status.wrong car delivered
6/15/2017
Terri P. VERIFIED CUSTOMER
Eric was exceptionally professional and helpful as always! Thank you!
6/15/2017
Michael C. VERIFIED CUSTOMER
Man Wong excellent service.
6/15/2017
Robert G. VERIFIED CUSTOMER
Very easy. Very thorough. Highly recommend.
6/15/2017
Michael A. VERIFIED CUSTOMER
All required aspects of the device was fully explained both before and after the service. Thanks for the help and courtesy
6/15/2017
Peter F. VERIFIED CUSTOMER
Treated fairly and well as usual. Going to Longo is worth the extra drive for us. Thanks
6/15/2017
Teresa L. VERIFIED CUSTOMER
Although the circumstances of the facility are under construction and the space was very limited, David was able to provide excellent customer service and he answered all my questions promptly with no hesitation. It's always a delight to have received his assistance. Thank you very much! ????
6/15/2017
Julie T. VERIFIED CUSTOMER
The worst service ever. I understand your service department is under renovation, but the service should stay the same. What is the point of making an appointment if you take every drive in anyway? The service consultant didn't ask if I was going to wait for the car. He said the service should take two hours. I arrived 15 minutes early to my 10:15 am appointment. I waited 15 minutes before I was called. I received a call at 12:23pm from the service adviser while I was in the waiting room telling me that I needed new tires and if I have time to do it today. No thank you. I just wanted to go home. He said the service should take another 20 minutes. Seriously? All you did was the 25,000 mile service. At 12:54 pm I received a text from Longo telling me the service had been completed and ready to be picked up in 15 minutes. After waiting for 3 hours, I didn't know if someone was going to come and get me or what. I finally went to the cashier to ask when my car would be ready. The cashier found my paperwork and checked me out. It took another 15 minutes for the valet to get my car because the car wash was backed up. With this kind service, I don't think I will return to Longo for service.
6/15/2017
JAY P. VERIFIED CUSTOMER
it took nearly an hour to get my car after I'd done all the paperwork to pick up my car. It was incredibly slow and disappointing how long it takes th attendants to move the cars in and out of the center.
6/15/2017
Larry F. VERIFIED CUSTOMER
Excellent customer service.
6/15/2017
TONDA I. VERIFIED CUSTOMER
Thank u Mr Wong for taking care of me.. Much appreciated
6/14/2017
Paula E. VERIFIED CUSTOMER
Kelly is great, courteous, very professional and took care of all of my concerns. He is an excellent member of the Longo team.
6/14/2017
LOGAN Y. VERIFIED CUSTOMER
-flat bed service now changed to every 30k mi
-25 mins after drop off to see advisor
-food and drink out of stock as usual
-facilities overcrowded
-30 mins after payment and receipt drop off at valet to get car back
6/14/2017
Aurora L. VERIFIED CUSTOMER
Kelly was very helpful in taking care of my concern.
6/14/2017
Lynn Lorenz. VERIFIED CUSTOMER
Since I first walked thru the door of Longo Lexus to purchase my car the service has been spectacular! My thanks and congratulations for such a well run organization.