Disappointed that for a loaner car I didn't get the equivalent model that I am used to driving. I requested ahead of time a loaner car with "navigation" and on the service appointment date I had to "re-request" a car with "navigation " again. The only model with navigation was an "IS" Model. It was so uncomfortable and sluggish response on the freeway when I needed the gas pedal to respond. About a 5-6 second delay when passing. Glad I never bought that model!! My 300h is so much more a pleasure to drive! Daniel Perez was very competent and he did a fine job.
7/13/2017
Nhienle M. VERIFIED CUSTOMER
Beau was great, and the services always excellent
7/13/2017
Yasuko F. VERIFIED CUSTOMER
She did a good job and I was very satisfied with the service I received from her my only problem was not her fault but I did have a problem getting a shuttle. It took 45 minutes before it came. I had a lunch date and I was almost late. If I had known I could have requested a courtesy car I would have done that. The driver was very good and also picked me up on time, his name is Enrique. I really think you need more courtesy cars or more loaner cars.
7/13/2017
George C. VERIFIED CUSTOMER
Exceeded my expectations, really happy with service and clear communication and explaining everything. Great experience, will definitely return.
7/13/2017
PAUL W. VERIFIED CUSTOMER
None
7/13/2017
Aproniano S. VERIFIED CUSTOMER
Mr Saldana is very helpful and knowledgeable service advisor. You should keep and promote this type of employee.
7/13/2017
Carolyn W. VERIFIED CUSTOMER
Great experience!!!!Explained the 20,000 mile service completely.
7/13/2017
JAKEISHA G. VERIFIED CUSTOMER
David always gets the job done! A great asset to the longo team and customers
7/13/2017
Uchechi N. VERIFIED CUSTOMER
Very friendly and excellent customer service
7/13/2017
Gordon C. VERIFIED CUSTOMER
John Chan is excellent.
7/13/2017
Michael D. VERIFIED CUSTOMER
Very pleasant experience.
7/13/2017
Norma E. VERIFIED CUSTOMER
I do not want to be contacted at all.
I thought it was in poor taste to not wipe the dash that was newly installed and that the car wasn't washed, as your usual custom. The valet had to go ask someone and looked confused. I know I didn't pay for the recall, but I still expected quality service, especially since I waited almost two years.
7/13/2017
Thomas B. VERIFIED CUSTOMER
My association with Robert has always been good.
7/13/2017
Liet H. VERIFIED CUSTOMER
I love it
7/13/2017
Barbara N. VERIFIED CUSTOMER
Mr. Palmer is so knowledgeable. Therefore, he can provide the right advice for a 2004 RX330. He is very detail oriented and a professional. He must have great rapport with the entire staff who behind the scenes are getting the work done. We have had great assistance from him for several years. He is a great ambassador for Longo Lexus.
7/13/2017
Allen L. VERIFIED CUSTOMER
No problem .
7/13/2017
Christi L. VERIFIED CUSTOMER
Best ASM EVER!!!!!!
7/13/2017
John A. VERIFIED CUSTOMER
Mann was very cooperative. He could not have provided better service
7/13/2017
Brisa E. VERIFIED CUSTOMER
Great job! ????????
7/13/2017
David R. VERIFIED CUSTOMER
Jennifer is a top-notch high quality service provider.