I I am from Arizona and I went to drive back to Phoenix and my air conditioner quit working. I needed to get back that same day I took it to your dealership and they were so kind and gave me a loaner for the day and fix that right up and I was out of the dealership by 330 They could not have done a better job. Frank was so polite so courteous and was very sympathetic to my situation. Thank you Frank for all you did. Jill M
9/10/2017
JENNIFER T. VERIFIED CUSTOMER
Everything was satisfactory
9/10/2017
Ralph S. VERIFIED CUSTOMER
Robin Ho was a great help in investigating the problem.
He was very courteous. Thank you
9/9/2017
John L. VERIFIED CUSTOMER
I very happy your service and very good ????
9/9/2017
Chungi W. VERIFIED CUSTOMER
Consultant is very knowledgeable and caring. The waiting area is very comfortable and convenient. The car was delivered as promised.
9/9/2017
PIERRE M. VERIFIED CUSTOMER
Low tire pressure sign still on and this was one of my complain
9/9/2017
Samuel P. VERIFIED CUSTOMER
Very accommodating
9/9/2017
Donald P. VERIFIED CUSTOMER
No notification what stage car was in until 2hrs when I asked if it was done-was not
9/9/2017
Nick H. VERIFIED CUSTOMER
Nam kept me informed during the time of
Car Service. Therefore I didn't waste time --
Just waiting, instead I did a few things before
I pick up my car. I am very satisfy about
Nam and other Longo employees services.
9/9/2017
Doug M. VERIFIED CUSTOMER
Francis good.
9/9/2017
KEVIN L. VERIFIED CUSTOMER
Man provided a quote for services to be rendered and the bill was exactly what was quoted, no surprise charges. Also, I was kept informed on the progress of the work that was being preformed.
Lastly, I appreciate the loaner car service that Longo provides. I'm not stuck without a car to go to work or run errands.
9/9/2017
Guyen L. VERIFIED CUSTOMER
Honest about service needed. Like the complementary beverages and snacks
9/9/2017
Connie S. VERIFIED CUSTOMER
Angelique is knowledgeable and approachable. She had simple and on-point answers to service questions.
9/9/2017
Nancy F. VERIFIED CUSTOMER
Great service and extremely professional
9/9/2017
Jim Z. VERIFIED CUSTOMER
First time to have my car serviced at Longo. Jennifer was very helpful and responsive to my questions.
9/9/2017
Robert C. VERIFIED CUSTOMER
Kelly was very helpful and informative. He is a great asset to Longo Lexus.
9/9/2017
David M. VERIFIED CUSTOMER
Jim is professional and very efficient
9/9/2017
KEVIN H. VERIFIED CUSTOMER
Very friendly, professional and timely services.
9/9/2017
Angelina O. VERIFIED CUSTOMER
Edgar was sure to follow up with a question/concern of mine that he needed an answer for from his manager (that was unavailable during my visit).
My concern was his concern. A great sign of a well developed culture for great customer service.
9/9/2017
Margaret Y. VERIFIED CUSTOMER
She's a great customer service representative. very eager to help my wife who's not too good in English and that was a big help. My wife would love to meet future appointments with her. Thank you Lexus