Great service advisor but problem/noise started up again after driving about 15 miles. Will have to come back.
11/17/2017
Charles C. VERIFIED CUSTOMER
My only complaint was the wait time to retrieve my car 7 plus minutes.
11/17/2017
Renee J. VERIFIED CUSTOMER
I really appreciate all of Juliens help throughout this whole process. His level of dedication and professionalism is priceless. I know my car and I are in the hands of best care with Julien.
11/17/2017
Carmen H. VERIFIED CUSTOMER
Man long has always done an excellent job
11/17/2017
Bonnie S. VERIFIED CUSTOMER
Extremely dissatisfied and disappointed.
11/17/2017
David W. VERIFIED CUSTOMER
on time, and clean.
11/17/2017
Jeff T. VERIFIED CUSTOMER
I really appreciate Julien’s help. He is patient, thoughtful, and always greets customers with a smile. Longo Lexus never fails to provide great customer service. Thank you so much!
11/17/2017
ARLENE L. VERIFIED CUSTOMER
Customer service is great , I would totally come back if I need a repair again .
11/17/2017
Melissa F. VERIFIED CUSTOMER
Jim was very nice and help me with everything I need. THANK YOU!
11/17/2017
Nicole J. VERIFIED CUSTOMER
Francis was awesome! I would definitely go back to him. So kind.
11/17/2017
David L. VERIFIED CUSTOMER
Mike was great!
11/17/2017
Scott R. VERIFIED CUSTOMER
The communication regarding status of car readiness should have been provided to Barbara Roybal, not me. She drives the car, dropped it off, met with Lexus personnel, but subsequent communications were not with her. She did not know the status throughout the day. This is not the normal experience I have received over the years at Longo.
11/17/2017
Gaoqing G. VERIFIED CUSTOMER
David is very kind. Excellent!
And the shuttle driver Vincent is very nice too.
11/17/2017
Winnie C. VERIFIED CUSTOMER
Frank it’s as good as they get
11/17/2017
Eddie M. VERIFIED CUSTOMER
Keep up the good job
11/17/2017
Lorraine L. VERIFIED CUSTOMER
Julien always does an excellent job. He always keeps me informed
11/17/2017
Flor M. VERIFIED CUSTOMER
Very helpful
Thank you
Flor
11/17/2017
Jerry S. VERIFIED CUSTOMER
Thank you
11/17/2017
Thurman S. VERIFIED CUSTOMER
It was excellent service Mr Wong was very caring with my car