Francis Saldana provided excellent service and was completely thourough with all the paperwork. Lexus service is awesome!!
1/6/2018
John D. VERIFIED CUSTOMER
Beau was great and service was completed on time.
1/6/2018
Ramon V. VERIFIED CUSTOMER
Edgar took care of our service needs and made sure that the car is properly checked. Got text notifications too so i am aware of what’s happening and I can plan my schedule for the day. He offered suggestions and made sure that the car is well cleaned before inpick it up. Keep up the good work.
1/6/2018
Vikrom V. VERIFIED CUSTOMER
No
1/6/2018
Cecilia H. VERIFIED CUSTOMER
Mike has provided me with an excellent service.
He is very professional, considerate, and efficient.
I would recommend Mike to all my friends.
1/6/2018
Neil B. VERIFIED CUSTOMER
Kelly Yang went above and beyond what I’ve come to expect from Longo Lexus. 2017 marks the 20th year that I my ex and my family have driven either Lexus or Toyota cars. In 2001, my ex and I crashed into the center divider on the 101 freeway at almost 50 mph but a hit and run driver. My ex and I suffered only minor injuries when we could have been killed. My second wife, Diane has a 2015 Toyota RAV4 Limited and my IS350 is the seventh Lexus we have owned since 1997. Later this year, I will purchase either a CPO RC350 F Sport or lease an IS200t F Sport. The safety, reailablity and the service, such as Kelly Yang provided me is why I and my family are so loyal to Toyota and Longo Lexus. Professional people like me (I’m an emergency and critical care veterinarian) need reliable and safe cars and expect excellent service. Kelly has exemplified this commitment to excellence that has made me so loyal the Longo Lexus. 10+ our of 10. Dr Neil B
1/6/2018
Elyse S. VERIFIED CUSTOMER
Jim Palmer is simply the BEST. Always easy to understand explanations and he is excellent at interpreting a women's view of what is wrong with their car. A pleasure to work with.
1/6/2018
Katherine C. VERIFIED CUSTOMER
It was very good also very kindly
1/6/2018
Mladen B. VERIFIED CUSTOMER
Exceptionally good service on time very informative and thank you
1/6/2018
Patti R. VERIFIED CUSTOMER
Eric was very helpful and knowledgeable.
1/6/2018
Raymond C. VERIFIED CUSTOMER
Jim Palmer is a very knowledgable Service Consultant. One of the best I have known.
1/6/2018
Jorge V. VERIFIED CUSTOMER
Edward was very professional and I was completely pleased with my experience today.
1/6/2018
Nick H. VERIFIED CUSTOMER
Excellent work,precisely on schedule.
I will recommend friend to come to Longo for Car services
1/6/2018
Lynne G. VERIFIED CUSTOMER
Jim always does a great job and ensures premium service. My husband and I always go to Jim for all of our Lexus needs. He is a tremendous asset to your Longo team.
1/6/2018
Materna C. VERIFIED CUSTOMER
Jim Palmer was doing a good customer service job. My Lexus SUV didn’t get a car wash! I’m not happy with it?!? Because the car wash was not working. I did not expect Longo Toyota will have a down time with the car wash!!! Hoping next time everything in the shop, should be working properly before you guys start accepting customers. Thanks you!
1/6/2018
Phillip D. VERIFIED CUSTOMER
I was beyond satisfied with the customer service I received! Because of the excellent service that Ms. Lam provided, I won't hesitate to purchase a new vehicle from this dealership.
Please thank Ms. Lam personally for me
Thank you
1/6/2018
Sandra D. VERIFIED CUSTOMER
Great service
1/6/2018
Youyu L. VERIFIED CUSTOMER
Very good service
1/6/2018
Salazar D. VERIFIED CUSTOMER
Great staff and service
1/6/2018
CESAR A. VERIFIED CUSTOMER
I was greeted and welcome by Robin Ho, got my information and told me what the 35,000 tune up, cost, got a loaner and got s text and VM that my car is ready, got in payed, got my car and also clean. Good service.