Nathan gave FLAWLESS service, he should be given a bonus, a promotion, andatrain others on how he does it...THANK YOU NATHAN, from Edith Z
10/15/2018
J Chris. VERIFIED CUSTOMER
Nathan and front desk were great - thanks
10/15/2018
Jim H. VERIFIED CUSTOMER
Thank you
10/14/2018
Leila D. VERIFIED CUSTOMER
Tommy Luong is very helpful & attentive to my concerned & he is very
Knowledgeable.
I hope that the rear shocks that was fixed yesterday works well.
Overall, iI am happy with the service .
Thank you
Leila D
10/14/2018
KIM M. VERIFIED CUSTOMER
Very professional , quick, an expecialy my car is sparkling clean after done
Thank you
10/14/2018
Martin P. VERIFIED CUSTOMER
Every good service.
Thank you!
10/14/2018
Anuj D. VERIFIED CUSTOMER
Quick attentive service with timely updates
10/14/2018
MARTA E. VERIFIED CUSTOMER
Adrian was quick, professional and courtesy was his goal.
Thank you
10/14/2018
Cindy C. VERIFIED CUSTOMER
Great and friendly service both from Carlos and the shuttle drivers.
10/14/2018
Joseph H. VERIFIED CUSTOMER
Aways the best!!
10/14/2018
William C. VERIFIED CUSTOMER
Outstanding customer service
10/14/2018
SAMANTHA V. VERIFIED CUSTOMER
I will refer my friends to steven creek lexus
10/14/2018
MICHAEL B. VERIFIED CUSTOMER
Amazing service, will be back.
10/14/2018
Shaw L. VERIFIED CUSTOMER
My break rotor was damaged after I have signed up and participated in the extended warranty program. My last visit was in March 2018. No mention or warning about the break pad (4 mm thick) need to be replaced. Marshall has done a great job helping me, but unfortunately he mentioned the warranty does not cover break pad and rotor damage. I agreed the break pad is a consumerble item but the rotor should not have been damaged had the break pad been replace. I’ve paid > $1,700 yesterday. Why do I need extended warranty? No help
10/13/2018
Margaret G. VERIFIED CUSTOMER
Michael Babcock was fine. The front desk woman was rude. It took me15 minutes to get my loaner car and I was late for work. I am a teacher and I can't be late for work. When I came to pick up my car, they "lost" it and it took me going in and getting Mike and him finding my keys at the desk. Again it was twenty minutes for just the pick up. I bought a Lexus to be treated with respect. I have taken my car to several Lexus service centers and have never been treated poorly let alone this horribly. I will never return to Steven's Creek Lexus for any reason.
10/13/2018
Kathy N. VERIFIED CUSTOMER
Mike and everyone at the center were very professional and helpful.
Thank you.
10/13/2018
Katherine M. VERIFIED CUSTOMER
I'm very pleased with the service provided. The car now has an excellent ride and the braking issue has been resolved. Thank you for the great service!!
10/13/2018
John M. VERIFIED CUSTOMER
Excellent service. Very personable and customer oriented.
10/13/2018
Jai L. VERIFIED CUSTOMER
Perfact!
10/13/2018
Olena P. VERIFIED CUSTOMER
Paymon did an excellent job helping me to get the vehicle faster because I had to take my son to Kaiser before 5 pm. Thank you!