Chris was excellent and very helpful with my various questions.
12/7/2018
Kevin N. VERIFIED CUSTOMER
Deep was great. He kept me informed as the job progressed. In addition, Deep arranged shuttle services for a round trip office/service center and it helped a lot that I didn't loose my working hours.
In short, I satisfied with the service Lexus provided as well as with Deep.
Thanks,
Kevin N
12/7/2018
JHON S. VERIFIED CUSTOMER
Melissa was great. She was very courteous and friendly and went above and beyond to try solve my issue.
12/7/2018
Devin F. VERIFIED CUSTOMER
We live in Fremont. Ramsin is the reason we use your dealership instead of Fremont or Pleasanton.
12/7/2018
RON A. VERIFIED CUSTOMER
I have asked to reset the Maintenance schedule on a dash board for the next visit of 500 miles or 6 months from now. But nothing was done.
However, they put a sticker on the windshield by the deriver side as a reminder for the next visit for car maintenance.
Sorry, I do not like sticker on my windshield!!
12/7/2018
Jorge T. VERIFIED CUSTOMER
Christopher was excellent! He was proactive in keeping me up to speed with what was going on with the car, he was courteous and professional. I was very happy with the service.
Thanks
Jorge
12/7/2018
Lalitha S. VERIFIED CUSTOMER
Great customer support! The best I ever experienced at Lexus.
12/7/2018
Susie W. VERIFIED CUSTOMER
For the first time, I was disappointed in the service. I felt that I was being somewhat deceived to buy extra services that were overly priced, and that the pricing was not discussed with me openly. I paid for the servicing when I bought my car, and I now feel that was a setup to be up sold overlynpriced services when I come in for the servicing. I have not felt this on prior visits.
12/7/2018
Evan M. VERIFIED CUSTOMER
Thanks again Chet.
12/7/2018
Tirsa P. VERIFIED CUSTOMER
I was expecting a mid day update but did not hear. I called at around 5:30 and Christopher said, “your ears must’ve been ringing I was about to call you. Your car is ready sorry for keeping it bit longer but we want to isolate the issue with the steering wheel noise...”. I arrived a bit later and the car is ready but Christopher was gone for the day.
12/7/2018
Kit C. VERIFIED CUSTOMER
Adrian is great.. super attentive and friendly and customer oriented.
12/7/2018
Thu T. VERIFIED CUSTOMER
Excellent
12/7/2018
JEFF T. VERIFIED CUSTOMER
Melissa is a very nice, warm service advisor who was very helpful and made our experience at Lexus of Stevenscreek a pleasant one. You have a competent representative in Melissa. Thanks to her and the rest of the Lexus staff
12/7/2018
Duane S. VERIFIED CUSTOMER
Chet is your service centers best asset! I will miss his excellent customer service. Today was our last visit & Will also miss the center. Thanks for everything!
12/7/2018
Samera K. VERIFIED CUSTOMER
Adrian was a very friendly, kind, professional, and helpful. He is an asset to your company.
12/7/2018
Don M. VERIFIED CUSTOMER
Chet is the best!!
12/7/2018
JONATHAN L. VERIFIED CUSTOMER
Thank You Tommy for the great customer service.
Looking forward to completing the LCES.