Paymon Khajavi was excellent and very professional.
11/7/2019
Deborah K. VERIFIED CUSTOMER
Big thank you for helping me figure out why I couldn’t download my insurance info on my phone!!
11/7/2019
Cuong N. VERIFIED CUSTOMER
Not coming my mind now !
Thanks ...
11/7/2019
Nancy C. VERIFIED CUSTOMER
Thank you for your assistance; the experience was great!
11/7/2019
Kangrim C. VERIFIED CUSTOMER
Thanks for the good service.
11/7/2019
THANH N. VERIFIED CUSTOMER
The staffs in Lexus Stevens Creek are nice I love the way you guys served
Especially is Carlos
Again, thanks all you guys
11/7/2019
Sharon H. VERIFIED CUSTOMER
I had the wheels refinished recently and the service was excellent. Dru was nice to talk to and very efficient. Also my car was ready sooner then expected. Great job!
11/7/2019
Christian O. VERIFIED CUSTOMER
Hes Miranda did an amazing job and I will certainly use him for future services. My only gripe is that I had to wait 30 minutes for my shuttle to pick me up, which was not his fault as the scheduler admitted to dropping the ball on that.
11/7/2019
Kristina-Gayle P. VERIFIED CUSTOMER
Dru, was very helpful. before i could say i had a recall he already saw and made sure it was going to be done since i was already there. thank
you for you great service Dru!
11/7/2019
Berni D. VERIFIED CUSTOMER
Whoever was in charge of w Uber didn’t give the correct drop off and pick up address. I was trying to tell the first driver where my office was at but he insisted to follow the map on his phone. When we got close to the destination I had to explain to him he was given the wrong address. The second driver that was suppose to pick me up was waiting for me at the wrong address. I tried to give him the correct address but said there was too much traffic and had me cancel and call another driver....**** experience.
11/7/2019
Maryam K. VERIFIED CUSTOMER
Marshall was so helpful and professional
11/7/2019
Lan V. VERIFIED CUSTOMER
Excellent customer service and above Lexus standard.
11/6/2019
Jonathon Q. VERIFIED CUSTOMER
Deep has always been great. Keep up the good work.
11/6/2019
Jan V. VERIFIED CUSTOMER
I was surprised to find that I was charged for replacing the batteriy in my key fob. In the past I wasn't charged for that. The bill was higher than I expected.
11/6/2019
Etra S. VERIFIED CUSTOMER
Elmer,
Thanks for your text message but I need to speak with you tomorrow morning. My destination assistance is STILL not working even after your service department had my vehicle today to take care of the recall.
They instructed me to contact the dealership and let you know I’m still having difficulty. Please reach out to your service manager so they can resolve this for me. Thanks! Etra S
11/6/2019
Dang L. VERIFIED CUSTOMER
Thank you for your assistance Dru.
11/6/2019
James F. VERIFIED CUSTOMER
you had my wife’s mobile number as she did the last service. I corrected this at checking with Elmer. Nonetheless you contacted her three times today. Not good!
11/6/2019
RAJIV B. VERIFIED CUSTOMER
Deep was outstanding in making sure all my concerns were addressed effectively. This was the best experience at your shop, during the 20 yrs I have been coming to your service shop.