In addition to the flawless service... I exchanged several calls with Sharon at the front desk trying to locate an item I thought I had left under the front seat of the loaner car. As it turned out, I found it it under the front seat of my car. But she was so polite and helpful!
6/26/2020
Anthony D. VERIFIED CUSTOMER
Great job
6/26/2020
SURJIT S. VERIFIED CUSTOMER
Five star excellent Deep Saini Lexus Service
Very helpful by Kindness person I always come back because of him
6/26/2020
Mike M. VERIFIED CUSTOMER
A TRUE PROFESSIONAL IN EVERY SENSE WHICH IS VERY RARE IN THE CAR BUSINESS ESPECIALLY THE SERVICE SIDE. Randy's qualities is more akin to a CEO or General Manger. I working on my Google review of him.
6/26/2020
Patty T. VERIFIED CUSTOMER
Good job
6/26/2020
Nancy S. VERIFIED CUSTOMER
Thank you for being attentive to me and following through. I’ve been a Lexus customer since 2005, I will be back.
6/26/2020
DANIEL N. VERIFIED CUSTOMER
Stevens Creek Service always takes care of my family and vehicles. Even though sometime repeat visit is needed, I am satisfied with the service I receive from the staff at the check in, service managers and advisors, rental desk, and to the staff that brought the car out to the front. Drop off to pick up. Everyone I come across are competent, friendly and courteous.
For this last visit, I felt the service was excellent from Randy, he kept me up to date each step and made me feel welcome at the service department.
Thank you.
6/26/2020
Kathryn B. VERIFIED CUSTOMER
Thanks for your help Wednesday. Much appreciated.
6/26/2020
OSVELIA M. VERIFIED CUSTOMER
Everything is good thank you
6/25/2020
Margaret W. VERIFIED CUSTOMER
5 Stars Deep
Thank you for finding Key
Can now access my car now !!!
6/25/2020
Joanna M. VERIFIED CUSTOMER
Deep did a great job getting our car serviced and followed up with keeping us informed about the status of our car.
6/25/2020
Rajendra R. VERIFIED CUSTOMER
The service performed was both complete and very quickly completed. The adjustments made to ensure safe distancing and minimal surface contact is impressive. It’s always nice to receive the level of courtesy and professionalism from everyone at Lexus service. Keep up the great work! I’m glad we have two Lexus vehicles.
6/25/2020
Sung Heum. VERIFIED CUSTOMER
just check up issue and labor price is $217 that too high
6/25/2020
Kathy N. VERIFIED CUSTOMER
Thank you Samson for the excellent customer service.
-Kathy
6/25/2020
Sherri C. VERIFIED CUSTOMER
Ramsin was professional,friendly and very helpful. The whole experience was very smooth and so efficient . Thank you
6/25/2020
Evan M. VERIFIED CUSTOMER
Thank you so much. The protocol to drop off the car, pay, and pick up the car was seamless. Also, the detail was awesome! I have never had a detail done so well before. Please thank the people that were able to get our dog prints off the back seat. We really appreciate it!
Best,
Evan
6/25/2020
MEHRAN S. VERIFIED CUSTOMER
Ramsin service was outstanding. I am very happy with the service
6/24/2020
Li C. VERIFIED CUSTOMER
Sophia is very diligent and helpful.
6/24/2020
Shelly G. VERIFIED CUSTOMER
Randy went above and beyond to meet my repair needs as well as assisting the return of my vehicle. You don't meet many service advisors who represent their dealerships as he does! Give him a bonus!!!