Thank you so much alec he is a great rep for toyota always on time with my car and always makes sure im satisfied
1/22/2019
HOA T. VERIFIED CUSTOMER
Jason was great to work with. He took my appointment on time. He was detailed in explaining the process. Thank you
1/22/2019
SUJIAN F. VERIFIED CUSTOMER
He had given me excellent service. He was patient and made it not awkward while waiting for the service to be pending.
1/22/2019
Mae H. VERIFIED CUSTOMER
Monte Cervantes is very professional and courteous! Monte, please keep up the excellent customer service.
1/22/2019
JOSHUA C. VERIFIED CUSTOMER
There were a few issues that I want to bring up. 1) you sent a text to my little flip phone. I do not have a smartphone yet. Email is better. 2) The big plastic tray that used to fit in the trunk no longer fits, since I opted for a REAL spare tire, instead of a small donut tire. So why did Longo give it back to me?? I shall need to get rid of it anyway. 3) This is the most important. I think it was Jimmy who said I needed a new hubcap. He said a new tire would be bare without one. I told him I was worried about the high price -- almost $100.00. But I went along with hus suggestion. Later, I drove home. I looked in the trunk. And there I found a hubcap. It must have come from the damaged tire. Except for a few scratches, it looks in fine condition. Had I been given the choice, I would have chosen to keep the old hubcap, instead of buying an expensive new hubcap. My total bill was over $930. That is high. I understand that service at a dealership will be expensive. So I would have appreciated the chance to save on not buying an unnecessary hubcap. Now I do not know what to do. Maybe I can return the new hubcap. Maybe not. I'll call Longo tomorrow.
1/22/2019
Sandra M. VERIFIED CUSTOMER
my representative was very helpfuland informative
1/22/2019
Evangeline R. VERIFIED CUSTOMER
Eric listened and did his best to accommodate
1/22/2019
Rebecca G. VERIFIED CUSTOMER
Good service
1/22/2019
Leanora N. VERIFIED CUSTOMER
Danny did a great job with servicing our suv and showed interest in keeping me safe and dry during the stormy weather around the driveway.
1/21/2019
MATHIAS W. VERIFIED CUSTOMER
Your service is good and friendly.
1/21/2019
GEORGE C. VERIFIED CUSTOMER
We were told our service rep would be there, that's why we booked appointment for that day, but he wasn't there and I was told he had the weekend off. Obviously, miscommunication on your part.
Don't know when next service should be, because you didn't replace the service sticker on the upper corner of the driver's side window.
1/21/2019
Sergio C. VERIFIED CUSTOMER
Mandi was very friendly and very helpful.
1/21/2019
LAWRENCE L. VERIFIED CUSTOMER
Thanks Bruce!
1/21/2019
Daniel L. VERIFIED CUSTOMER
Danny was clear, appropriate, efficient, and most helpful.
1/21/2019
Xiangqun L. VERIFIED CUSTOMER
Every is good except waiting time. It took Longo almost 5 and half hours to complete the maintenance and software upgrade in the day
1/21/2019
GLENN M. VERIFIED CUSTOMER
Problems with unclear shuttle schedule, still would like clarification regarding brake inspection.