Longo Toyota Auto Repair Service

Excellent customer service, very prompt in informing status of vehicle

Alex is a great service writer.I would recommend him to everyone. He made my service experience a lot better!

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Absolutely thankful for Danny.

Biagio goes the extra mile to see that my car is in great shape

Liked it good job

Thanks for the extra you put in to make this a great service call

Thank you very much for the help and patience

He was knowledgeable and helpful. He offered great service. Thanks

Great experience

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Danny is amazing like always. He kept me informed at all times. He even offered to buy me a drink from starbucks! I thought the service department was going to be horrible after my previous advisor Ruby left but here came Danny to the rescue!

Noli was very nice and easy to go along with and very informative with regards to my last maintenance visit.

I was very happy with the service I received from Jimmy Saucedo and Longo Toyota. Thank you for the continued great service I appreciate it!????????

Very friendly and helpful.

Kayla was amazing for explaining everything to me. She calmed me down and let me vent because of my frustration with my three day experience. First Sunday morning I called to have a technician call me back for the issue. No one called. Good thing I thought ahead and made an appointment to take care of it and since doing a service there is an all day experience I decided to also do some maintenance. When I arrived, I knew I was in the wrong lane because I had an appointment but I still followed the attendant and went to lane 4. I was later informed that I was in the wrong lane. I got there before 1:30 and Kayla took care of me and then went to get a courtesy ride home. They said 45 min. So I wait and wait and wait. Then Kayla called and said the alarm tech wasn’t even there on Monday. Thanks scheduler. Close to 3 pm I got a message that they can’t do shuttle service anymore so they got an uber for me. But I got so confused because as soon I got my uber notification, I also got “Melissa the courtesy shuttle is there to pick me up”. I crossed paths with her and she said she forgot to log off. So the next day they said it might have been a light on that cause the alarm to malfunction. I was upset because I thought I had to pay $150 for them to lock my car and wait to see if it went off. Kayla was so kind and patient while I ranted and explained that I didn’t have to pay. Anywho, so today is the second day I had to take off work and they schedule me a courtesy shuttle. I first said 11 and then I said nevermind, change it to 1 pm because I waited so long yesterday and so I thought I was giving them time. Before 1 pm, I get the call that no ride is available and uber will be sent instead. Courtesy or not, this is still bad customer service. Kayla was amazing though. Having to take two days off for something that could have been done over the phone if a technician would have called me back. And hearing one bad news after the other doesn’t help. I hope this honest review of your everyday workflow help out in training your scheduler, the front end attendant, communication with the shuttle drivers, and overall teamwork in helping a customer from beginning to end. Thank you

Very helpful and complete

Jimmie was great. Made sure my concerns were checked just to ease my mind. Kept me updated on my window tint.

nice and fast

He was very nice and the service was great! Thank you.