I picked my car up and I was hoping it would be clean inside from the work that was performed. I was thinking with covid-19 is why I was expecting this to be at least wipe down. I take it they must have took the glove box out because now it doesn't shut right and you have to slam it. I feel that one things are not put back together right they have no respect for your property.
3/16/2021
Jessica S. VERIFIED CUSTOMER
Kyle was great! Thank you
3/16/2021
Joseph S. VERIFIED CUSTOMER
Thanks for getting done sooner than expected when I brought in early. Worked out great.
3/13/2021
Alan K. VERIFIED CUSTOMER
Very focused and supportive
3/11/2021
Jennifer H. VERIFIED CUSTOMER
Thank you so much Key for fixing our issue with our truck. Josh, Beverly, and Austin were very attentive to our needs.
3/11/2021
Tanya D. VERIFIED CUSTOMER
Josh went above and beyond to make sure my Jeep was fixed this time.
I’ve had the same issue since 2019. This time I feel that I was taken seriously and listened to by Josh. Last time I was told it would be over $600 to try and find the problem. This time josh did it much cheaper and worked with my warranty company to have them pay what they were suppose too.
There was also the handler that sits in the back left with glasses. He was always professional and addressed people when we came in the door. You have a couple that do not. They dodge eye contact and pick up a phone to avoid interaction.
Thank you for the opportunity to share my experience.
Tanya D
3/10/2021
Rick H. VERIFIED CUSTOMER
Did great thanks
3/5/2021
Jennifer W. VERIFIED CUSTOMER
Josh was great today, was able to squeeze me in while I was there doing other business. Great service department.
3/3/2021
Bruce V. VERIFIED CUSTOMER
Josh was very professional and friendly!
2/27/2021
Melissa M. VERIFIED CUSTOMER
It would have been nice if my car would have been washed after it was fixed.
2/24/2021
Lynn V. VERIFIED CUSTOMER
Friendly thorough excellent customer service
2/23/2021
Todd S. VERIFIED CUSTOMER
Josh was great!
2/23/2021
Barrie S. VERIFIED CUSTOMER
Job was to mount splash guards and put on front plate mounting and license plate. Plate not installed and no hardware to mount. Had to find someone else at dealership to get finished. And car was there 8 hours
2/19/2021
Wendy R. VERIFIED CUSTOMER
Josh was extremely nice, but your team could not figure out why my jeep won't start all the time or why the button on my door handles won't work all the time or why my remote start wont work all the time either. He also told me that others are having the same issue as I am but since my jeep isn't throwing any codes you guys can't fix it. I didn't buy a brand new vehicle from you guys to have it not start 100% of the time.
2/18/2021
Jennifer J. VERIFIED CUSTOMER
Very hands on and listens to his customers. Give great customer service
2/16/2021
Marcus R. VERIFIED CUSTOMER
Done a good job
2/14/2021
Leanna S. VERIFIED CUSTOMER
Things that were in the glove box were scattered on the passenger side floor board. I know they had checked a filter but more care should have been taken with my things.
2/9/2021
Brad M. VERIFIED CUSTOMER
Josh does a great job
1/27/2021
Terrence M. VERIFIED CUSTOMER
As usual I can't say enough good about Josh's outstanding work ethic his professional service to his customers. Key Auto Mall is fortunate to have a dedicated employee like Josh. Sincerely Terry Morris
1/22/2021
Sherri P. VERIFIED CUSTOMER
Thank you for the quick repair to my Jeep. I appreciate the updates via text.