Great arrive, great follow up on requested maintenance items. Jennifer met me at check in, wow!
2/14/2025
Ty H. VERIFIED CUSTOMER
Gary is a great service professional and is very helpful. This review is not about him.
The wait times at your dealership are extraordinary. I was speaking with other “waiting” customers and they were all sharing the same frustration with how long it takes to get an oil change. What is the limit of making an appointment?
2/14/2025
Stella A. VERIFIED CUSTOMER
I wasn’t acknowledged in a timely manner by multiple service ado. It wasn’t until I went and stood outside of Jennifer Hunt’s office .
Jennifer’s customer service skills lack professionalism and friendliness. She made me feel unwelcome.
However her text messages received from Jennifer was as I had dealt with a totally different person.
Recommendations:
Send Jennifer to a soft skills training class and the other two advisors to how to deliver good customer care(acknowledging customers).
Thank you for listening. Stella A
2/14/2025
Darryl S. VERIFIED CUSTOMER
I don’t know if my other comment went through
but I just wanted to say that Jennifer did a wonderful
job. She was patient and very helpful. I would like
to come back to her for all my services. Thank you, Jennifer.
2/14/2025
Yvonna R. VERIFIED CUSTOMER
My husband noticed that the tires on the vehicle were not rotated. The representative suggested we come back tomorrow, we’re going on a road trip, so this was unfortunate! Not only that, but we had made an appointment for 11:00am and were told it would take 3-4 hours, and yet no rotation and it was done at 3!!!
2/14/2025
Duane C. VERIFIED CUSTOMER
Gary is the absolute best service advisor that a customer could have. He is very knowledgeable and us always available to answer any concerns that we may have.
2/13/2025
Edward S. VERIFIED CUSTOMER
I made an appointment for 1pm. My truck was immediately taken at that time and I proceeded to the waiting lounge. I waited until 3:20pm for my truck to be completed. Almost 2 and a half hours for an oil change seems too long.
2/13/2025
Marcelin/Maria S. VERIFIED CUSTOMER
I’m completely satisfied with my service thank you
2/12/2025
Kristina V. VERIFIED CUSTOMER
Jennifer was great. She was friendly and helpful
2/12/2025
Jonathan C. VERIFIED CUSTOMER
Jay is always a very courteous and helpful guy. He’s always very receptive to your needs and always makes suggestions on what your vehicle may need which is definitely very helpful. Working with Jay is always great. Thank you.
2/12/2025
Juan M. VERIFIED CUSTOMER
Jay was extremely kind and accommodating in scheduling my appointment. I truly appreciate it considering my strict work schedule.
2/12/2025
Linda M. VERIFIED CUSTOMER
He was very helpful
2/11/2025
Nosh J. VERIFIED CUSTOMER
Keep up the good
2/11/2025
Kevin C. VERIFIED CUSTOMER
Being 60 I have bought a lot of cars from a lot of different dealerships. The last three cars I bought have all been from MK Smith. Everyone has been a pleasure to work with. I wouldn’t go anywhere else. The staff this last time I had my truck in the service department was great even the cashier at the end when I picked up my truck on a Friday at 5 PM she was cheerful very kind. I love this dealership and it’s employees
2/9/2025
Kenny B. VERIFIED CUSTOMER
Jay is amazing! His customer service skills are top notch and he helped take care of every one of my vehicle concerns.
2/9/2025
Rene R. VERIFIED CUSTOMER
The only thing I would or maybe recommend.
I had to leave my truck for 3 days because the diesel technician was busy, so that was a shame.
2/9/2025
Not-Provided C. VERIFIED CUSTOMER
Jennifer and all the personal are great and the service department.. I’m very satisfied..
2/8/2025
Alex/Yaned S. VERIFIED CUSTOMER
Jennifer gave Great friendly service and great communication
2/8/2025
Francisca H. VERIFIED CUSTOMER
Martin is always a pleasure to work with. He’s very thorough and informative.