Orel Hershiser Chevrolet Auto Repair Service Center

How are you supposed to be satisfied w/a 20 minute recall and you get your truck back in 5 days later ?

Andrew is really great and it makes me feel like an important customer because he always remembers me and my Chevy Impala. My experience with MK Smith Chevy In Chino has been so positive.

did a really good job getting my car done quickly

Always good quality repairs and pleasant service writers.

Very friendly and timely work!

I was very pleased with the customer service I received from Andrew. He was very informative and knowledgable about my Equinox. He made sure I was satisfied with the work performed on my car. He even asked towards the end of my visit if I had any questions. Thanks for a job well done.

I think it could have been better.I should not have to fight to get my second key.The young man in the part's dept. was where i got th key was great.I should have mats for mats for this car.It did not say as is.

Picked up the truck dirty, windshield was dirty and some kind of liquid spotted my windshield maybe something to do with the AC I don't know

The service was extreemly slow. Two hours to get an oil change is not acceptable when you are waiting for the car

Excellent job always!

Thanks, Dennis, for another great service experience!

Top tier man. Courteous,listens well, timely.

Very satisfied.

David was extremely helpful and friendly, couldn't have been any more happy with his help. He offered me a shuttle ride home and also kept me updated with the status of my car, he even got my car fixed before noon, I was stoked! Thanks David!! Nick West

Robert was very pleasant. The service on my Tahoe was completed within the time promised. Keep up the great customer service. Thank you.

I brought my car to be serviced on 8/7. The actual "service" piece I had no big problem with. My car did take a little longer than I anticipated, which sucked because I missed a couple days of work that week. But all in all was expected because more problems were being taken care of with my car. David had kept me informed the first day and a half, he's extremely good at that and I like that he's vocal about the process, but I didn't hear from him until after my car was ready because he had gone on vacation. Which isn't his fault, he should enjoy his time off when he can. Tuesday (8/8) I had gotten a call from you guys, but was at dinner so missed it. No voicemail was left. Once I finished I called back (around 6:20) and knew the service department was closed. A gentleman answered the phone and I had explained I was calling because 1. I had just received a call recently 2. my car was being serviced and I had wanted to know if it was done or not. All he told me rudely was, "the service department is closed I don't know what's happening to your car, call back tomorrow." And I was just shocked. I called back the next morning seeing if my car was ready. Dennis had answered and took my service piece in his own hands since David wasn't there. He told me what had happened to my car the day prior and what needed to be done and said I should either get my car back tonight or tomorrow. I told him thank you for being thorough and hung up. The day I was supposed to have my car returned to me (8/10), I got a phone call from Dennis saying there was an accident and one of the workers had crashed my car in the lot on accident after giving it a wash. I was annoyed about the incident, but kept calm because sometimes a slip up occurs and things happen. It's life. I had to go in to see the damage before work could be done. I had to miss work again. Don, the service manager made sure to apologize in person and advised me that they would take care of it. I had asked if I could get a loaner car because I didn't want to miss another day of work now that I wouldn't have my car for a longer period. He had told me that he didn't have any rentals at the time but when one came in he'd give me a call. I was a little annoyed again, and didn't know if it had anything to do with me looking young, but said ok and I hope one was to come in. Then we stood there for an awkward amount of time in silence until he finally shook my hand and we split ways. I don't know if he was waiting for me to complain about the situation to see if I could get more out of him, but I just wanted my car to be fixed, nothing more. The next day (8/11) came and he called me around 8am saying he had gotten a car that came in and I could get it whenever I had time. I was thrilled because I had a later shift at work and didn't have to miss it. I got ready for the day and made it to the dealership around noon. I was told to bring it back with a quarter of a tank. I made the wrong choice to drive off immediately after getting into the Equinox. Once I got home and inspected the car I realized that there was still change in the middle part, a Ralph's membership card still in the middle console, coffee stains in the cup holder and it's surrounding, dirty seats in the back seat along with dust all over the dashboard, and lastly a quarter of a tank. It took me 4 hours from the initial call saying there was a car ready for me to get there just to pick up a dirty car! I don't know about you, but if I had a client that we accidentally crashed their car, I would make sure the car we gave that client was in pristine condition and a full tank to make sure they didn't have to worry about gas. I had no contact with how my car was doing until 8/15 when I got a text from "David" asking if I had any concerns or questions saying to give a text back. I texted back about the car in the condition it was given to me in. I never got a response. 8/16 I got another automated message saying they would let me know when my car was ready. 8/18 I got another message saying, "thank you for choosing M. K. Smith" along with a post delivery feedback. But alas, I still didn't have my car. Finally on Thursday (8/24) I got a text and phone call from David around 4pm apologizing about what had happened to my car and that he was on a mini vacation and just heard about it. But he said my car was ready to be picked up. I was at work so I couldn't get back to him. By the time I saw the message the service department was closed and I didn't want to try calling again. Yesterday (8/25) David called twice again while I was at work. I called back around 1:30pm when I had gone on my lunch and the receptionist said that he had stepped out. I had told her I was just calling back to tell him I was picking up my car, but had to leave work early around 4:30 so I could make it to the dealership on time. She said, "you know we close at 6 right." I told her yes that's why I was leaving early and just to relay the message to David. I left the Equinox exactly how it was when I picked it up when I dropped it off yesterday (8/25)I even filled it to a quarter of a tank like the service team had requested. Upset with the way I had gotten it, I was also upset about how much money I used in gas. My Cruze gets pretty decent mileage and it's something I need because I work full time travel to LA and the OC for work constantly. I ended up paying more than $150 in just gas for the Equinox for the past two weeks when usually I only place about $80-$100 in my car for that amount of time. I paid the $200 I owed for the service about 3 weeks ago when I first took my car in just to get into my car and see that my low fuel light had gone on. I know it's not part of service to fill any part of my tank up, but at this point I just wanted to cry because I was over having to fill up the loaner car's tank up, to make sure it had still a quarter of a tank when I returned it, to have mine not be filled even a little out of courtesy. I work in customer service and definitely know how much we have to go above and beyond for the client because some can be extremely mean or picky and always get their way. I've seen grown men throw wallets at my female co-workers in fury. My dad had been a customer with your company since 2001. I started to have loyalty with you guys as I took his truck in to be serviced since 2008. I bought my first car (the same Chevy Cruze this happened to) in 2012. That's almost 10 years loyalty from just myself coming into the same place. I have never had this lack of service. I feel as if I kept my cool throughout the whole entire time when I could have been a complete **** (excuse my language) and felt like you guys just missed the mark this time. I hope this message finds your team well, Brina Irvin

Robert is always friendly and helpful!!

Was very helpful and friendly, was very happy with the service provided

Robert was great.He took care of my problem.

Dennis always takes care of me !!