Micheal was very polite and answered all my questions. He was unable to fix one of problem I mentioned, but everything went well.
1/25/2017
Traci W. VERIFIED CUSTOMER
Courteous professional team!
1/25/2017
Jethro L. VERIFIED CUSTOMER
Best there is.
1/25/2017
Conlon H. VERIFIED CUSTOMER
I would recommend them without hesitation.
1/22/2017
Tammy M. VERIFIED CUSTOMER
Always a Pleasant experience with Mike
1/22/2017
Sherrill H. VERIFIED CUSTOMER
Fast, efficient service. Appreciated the explanation about the "sound" I was hearing which I thought might be a brake problem.
1/21/2017
Pamela W. VERIFIED CUSTOMER
Mr. Michael Turner provides Exceptional customer service every time I my trunk in for service. He is very pleasant and always willing to work with you. Keep up the Exceptional customer service Mr. Turner and I will continue to support East West Lincoln.
R/
Pam Woods
1/21/2017
Taderell L. VERIFIED CUSTOMER
Job well done!
1/20/2017
Sabrena R. VERIFIED CUSTOMER
N/a
1/20/2017
James P. VERIFIED CUSTOMER
Good job Mike and the crew
1/19/2017
Gregory E. VERIFIED CUSTOMER
Seem to be very professional.
1/19/2017
Arthur P. VERIFIED CUSTOMER
I was lied to by your personal information charge of reserving loaners and I would like to know if she has any similar complaints. This is very bad for your business .This incident occurred to me on my last visit. And it really left a bad taste in my mouth ref to my relationship with East West
1/18/2017
Desha A. VERIFIED CUSTOMER
Mr Turner always take great care of my car. He's been my service technician every since my 1st car purchased at East West back in 2005.
1/17/2017
Celestine P. VERIFIED CUSTOMER
Job well done thanks for the service my SUV MKX 2016...
Smile
Celestine P
1/17/2017
Saundra W. VERIFIED CUSTOMER
I was not pleased with the overall customer satisfaction experience. I was told that my car would be ready in a short amount of time this time into two days I was provided with the rental car that was not like my vehicle I was totally uncomfortable with driving this vehicle. When I was told that I would receive a phone call so I can come and pick up my vehicle I never received a phone call I ended up having to call Matt wants but twice the first time being told that my car was blocked for another vehicle that had to be fixed with more importance. I ended up having to contact and asked to speak to the manager to find out what is going on with my car I manage the insured me that although they closed I find that my car would be ready at that time. This was the worst customer service experience that I've ever experienced in my 35 years of owning a Lincoln mercury. I would appreciate if someone did respond back letting me know that the survey was actually seen with human eyes. ****-****-xxxx
1/17/2017
Claretha W. VERIFIED CUSTOMER
very good, i got all my question answer
and good service, thank you
1/17/2017
Richard B. VERIFIED CUSTOMER
As always a great job by Mike and the entire service department.
1/17/2017
Mable W. VERIFIED CUSTOMER
Job well done, very thankful, to Mr Michael Turner and the team at East West Lincoln