Despite a mixup with ordered parts (problem seemed to on the supply end), they handled it, communicated well, and made sure I was taken care of. Even took the time to make sure I could safely transport the stock exhaust back home. Super happy with my new STI exhaust and shifter.
8/21/2021
Dan R. VERIFIED CUSTOMER
Great service but also expensive.
8/21/2021
Cynthia A. VERIFIED CUSTOMER
Victor. Martinz. Was. Very. Helpful. He. Explained. Everything. The. Wait. Was. Not. Very. Long. I bought. My. Car. Here. Never. Had. A. Problem. I. Always. Tell. Friends. And. Family. To. Go. Sierra.
8/20/2021
Hilda K. VERIFIED CUSTOMER
With an appointment it was Fast service, in and out in one hour. I do wish yiu it’s would offer a car wash with the service.
8/20/2021
Denise B. VERIFIED CUSTOMER
Great communication, fast, and friendly
8/20/2021
Richard H. VERIFIED CUSTOMER
Efficient
8/19/2021
Christopher C. VERIFIED CUSTOMER
Christina (Chris) kept in touch with me daily for the 3 days my car was at the dealership. She verbally communicated my wishes to the mechanics in person and didn’t depend on them to read the work invoice.
She was able to deliver the car much earlier than expected which is probably due to her visiting the mechanics a few times a day so she could give me current updates.
I also want to give a shout out and thanks to Candis, the service manager. When Chris was away or not available she told me to call her directly and she would personally handle any questions or issues that I had or that concerned me.
Can’t get better than that and it is more than I would ever expect from a busy Service Department.
8/19/2021
Michael M. VERIFIED CUSTOMER
He made sure that my vehicle was done in a timely manner and kept me informed when there were any delays.
8/19/2021
Errol B. VERIFIED CUSTOMER
Jaime was of great help, and always doing whatever he can to attend the needs of my car. The car was worked on and done in a timely fashion. I was explained what was needed and what was done. I really appreciate Jaime’s customer service as well. It was overall a great visit. Thank you so much!
8/19/2021
Gabriel H. VERIFIED CUSTOMER
Victor called in a timely fashion. He was polite and knowledgeable. All of my questions were answered.
I am very satisfied.
8/19/2021
Nhi V. VERIFIED CUSTOMER
Great service
8/18/2021
Rosa P. VERIFIED CUSTOMER
I mess up my appointment date… came one week earlier. Thanks to Rafael, he didn’t send me home. And the service was fast and thorough. Thank you so much!
8/18/2021
Robert M. VERIFIED CUSTOMER
Rafael seems very dedicated to the work ethic of Subaru. On top of that he handled clients in a calm, efficient manner. Very busy, but diplomatic and understanding of all our needs in getting our cars serviced.
8/18/2021
Alice S. VERIFIED CUSTOMER
As always, Jaime is professional, courteous and responsive. I enjoy the brief check-in and concise follow-up.
8/18/2021
Diana G. VERIFIED CUSTOMER
Very satisfied with service , thank you Rafael
8/18/2021
Larry S. VERIFIED CUSTOMER
Janie keep me informed on the repair of my car.
8/18/2021
Roman K. VERIFIED CUSTOMER
I had a smooth experience taking my new Subaru Legacy in for my first scheduled maintenance. Rafial Ibarra was helpful and friendly
8/18/2021
Brandon R. VERIFIED CUSTOMER
Victor got me in and out. He was great!
8/18/2021
Jose V. VERIFIED CUSTOMER
Jaime is an asset to your organization and should be acknowledged for that