David always takes care of me and is awesome. Very knowledgeable.
11/13/2020
Nick . VERIFIED CUSTOMER
I was told my car was going to be done in 3 hours. I an appointment at 7 am and it wasn’t complete until 3 PM. I called around 12 to ask if it was complete and was told probably around 1 hour and it still took another 3 hours. I don’t know why I made an appointment. When I called to make an appointment I was told to bring it in first thing so I wouldn’t have to wait on other cars before mine. I was the first person there to drop my car off at 6:45 and it took all day for an oil change, radiator flush and change the radiator hoses.
11/12/2020
Mary E. VERIFIED CUSTOMER
David **** is a true asset to your surprise Arizona dealership. David goes out of his way to serve his customers.
11/12/2020
Tracey J. VERIFIED CUSTOMER
I purchased one tire. Brought in the tire to put it on the rim. I asked for special care with this. I got the tire back on the rim with it scratched extremely bad. That is not special care in my opinion. I expect it be delivered it back to me in the same condition it was brought into your store and that is not the case.
11/12/2020
Barbara B. VERIFIED CUSTOMER
Mike was extremely accomodating!
I am a happy camper!!
11/12/2020
William S. VERIFIED CUSTOMER
Mike was professional, attentive to my needs, kept me informed of the process, and make sure I understood all that was happening. I couldn’t ask for anything better.
11/12/2020
John B. VERIFIED CUSTOMER
Repairs were said to be completed when they were not (visor not replaced). Tire warning light on the dash goes off when I’m barely ten feet away. I get the lack of communication, mistakes happen. Mike was very intense on his communication with me and was very through with recommendations and knowledge of what needs to be done. Seems to me the shop guys probably have too much on their plate as they are missing the details. Other Honda dealerships return the car cleaner then brought in. That’s a nice touch. My biggest concern was the lack of masks used by the team. Nearly all the service advisors had them around their necks, and back office employees were walking through the service area. This would be the direct result of the GM not enforcing policy’s. You have a beautiful clean, and organized dealership with the opportunity to deliver better then Earnhardt trashy service. I would love to see y’all be the top of your class!! .it’s there just polish it.
11/12/2020
Brian B. VERIFIED CUSTOMER
Levi, service advisor, was kind,considerate and concerned. But I’ve had a long standing issue with this vehicle behaving strange. I bring it in with videos, when it is erratic, and after keeping it for hours...it is not fixed, and the answer is always, sorry we don’t know what the problem is. This started while under warranty and continues to this day. And I have no resolution. I bought Honda because I’ve had two previously that were fantastic. This one is a nightmare.
11/12/2020
Trenton S. VERIFIED CUSTOMER
Nathan was very informed on our issue with Our 2017 CRV. It was completed in a timely manner and his communication was exceptional. Overall a great experience with surprise Honda service Department
Respectfully
Trent Schimmel
11/12/2020
Vincent T. VERIFIED CUSTOMER
Mr **** has taken care of me on two occasions now and I couldn’t be more satisfied. He is a very polite and respectful man. I give him high marks for his efforts. Thank you.
11/12/2020
Craig S. VERIFIED CUSTOMER
Great service, professional treatment
11/12/2020
Gail Y. VERIFIED CUSTOMER
I had an excellent service experience. Mike Tormollan has helped me prior to this visit. He is a professional; and, I trust him. I so appreciate being able to relax knowing that my car is in good hands
11/11/2020
Frank O. VERIFIED CUSTOMER
Thank you
11/11/2020
Joe Z. VERIFIED CUSTOMER
Everything went great and I will be returning next week to have more work done on my car.
11/11/2020
Sharon P. VERIFIED CUSTOMER
Took his time and explained everything. Very positive
11/11/2020
Christina H. VERIFIED CUSTOMER
Al was very friendly. He seemed quite busy but had patience. He also explained everything very well to help me understand.
11/11/2020
Leah L. VERIFIED CUSTOMER
They did an excellent job. Service awesome but they did forget to wash the car and put the radio code in.
11/11/2020
John T. VERIFIED CUSTOMER
Excellent!
11/11/2020
Steve M. VERIFIED CUSTOMER
Great service. I am however having a problem with my tire pressure gauge. I don't know how to reset it. Tire pressure is 28.
11/11/2020
Theodore P. VERIFIED CUSTOMER
David, as usual, was superb. A pleasure and very efficient. I look forward to my next service with him.