Did not receive service yet only an appointment time
9/23/2020
Joanne S. VERIFIED CUSTOMER
Very nice! ????????
9/18/2020
Chris M. VERIFIED CUSTOMER
Your techs, service staff, and sales department is top notch, my experience at puente hills was TERRIBLE very future ford I buy will be from this dealership they treat you like they care always a positive experience.
8/25/2020
James P. VERIFIED CUSTOMER
The Ford recall repair process was completely "unfriendly". After 3 days of keeping my car at the dealer, only 2 of the 4 doors were fixed. I will have to repeat the process this coming week. I don't believe Humberto was at wrong here, rather the tedious, time-consuming process that he is forced to follow needs to be re-thought. This week's experience was not typical of the other experiences I have had at the service center... but it was very frustrating and forced me to have to Uber 2 rides unexpectedly.
8/23/2020
Frank M. VERIFIED CUSTOMER
Great at communication to my needs and status of car service
8/23/2020
Don L. VERIFIED CUSTOMER
Thanks Ford for upholding your warranty! Thanks Chino Hills Ford for quality work! Thanks Adam and Josh for all you work in making this a smooth transition!
8/22/2020
Noel A. VERIFIED CUSTOMER
You guys were awesome. Let me drop the car off a day early and then it was ready super fast. Jessica and Omar were great!
8/22/2020
Dorothy R. VERIFIED CUSTOMER
J J was very professional and he treated me with respect.
8/22/2020
Lorenzo M. VERIFIED CUSTOMER
Professional and on time,, only complaint is no vehicle washes
8/22/2020
Christopher E. VERIFIED CUSTOMER
Humberto was rather short with me when I told him I had 3 free oil changes due to recently buying my Explorer in December 2019. He said no very abruptly and said he can’t do anything without paperwork or something “in writing”. I eventually got upset and asked to speak with someone else. That lady was very nice and said she found my free oils changes on my file. Apparently my email was spelled wrong in your system. Humberto needed to ask me this information or see if the information they had on file was correct. He just jumped to conclusion that I was mistaken.
8/22/2020
Amalia V. VERIFIED CUSTOMER
Great job and excellent customer service!
8/21/2020
Gamaliel G. VERIFIED CUSTOMER
Very satisfied with the work and service
8/21/2020
Manuel E. VERIFIED CUSTOMER
I'm a ford guy brought my 150 there and there I'll it service.
8/21/2020
Frank G. VERIFIED CUSTOMER
Jairo was great to work with and did an excellent job!
8/21/2020
Sharnae F. VERIFIED CUSTOMER
Joshua Newman has always provided superior customer service. I highly recommend Chino Hills Ford.
8/21/2020
Jose U. VERIFIED CUSTOMER
He is very handsome????
8/20/2020
Kimberly J. VERIFIED CUSTOMER
Josh is the best. He always make sure that I am aware of what's going on with my car......communication is huge, and Josh is on top of his of game
8/20/2020
Roxanne H. VERIFIED CUSTOMER
Josh is always a pleasure to work with
8/20/2020
Katie G. VERIFIED CUSTOMER
Did everything quickly! Highly satisfied
8/20/2020
Steve K. VERIFIED CUSTOMER
Truck was “totally broke” when it went in on a hook. Repairs completed and the engine is running like new again. The power was slowly going unnoticed but definitely back now! Great job!