I dropped off my vehicle at 7am for rear brake replacement, thinking it should be done by lunch, i was dropped off at the dealership at 1pm and Humberto said they hadn't started it yet and made no attempt to contact me to inform me they needed special brake pads. Poor communication.
8/19/2020
Eric M. VERIFIED CUSTOMER
Joshua is professional, courteous and friendly. Always delivers on his commitments of my vehicle and keeps me informed of it's progress
8/18/2020
Jaime R. VERIFIED CUSTOMER
Yes I'm very satisfied taking my vehicle to Chino Hills Ford they always seem to do a good job for me well for my vehicle anyway your people are very friendly and they recognize where are time is important thank you Joshua Newman
8/17/2020
Vernon T. VERIFIED CUSTOMER
Jessica has always given me good service. She addressed all of my concerns with the vehicle and has giving me good advice on the service needed. I was kept up-to-date on the progress and the additional work needed. The truck was finished on time and returned to me in satisfactory condition. Thank you Chino Hills Ford.
Vern Toy
8/17/2020
David K. VERIFIED CUSTOMER
JJ has been our service provider for many years. Starting with my wife’s complete confidence with JJ. We trust him with our automobiles. He we’ve learned how reliable he is. We just assume all of the staff at Chino Hills Ford must be just as professional and personal as JJ is.
8/17/2020
Don J. VERIFIED CUSTOMER
Service department was very helpful and very pleasant to deal with .
8/17/2020
Rhashann M. VERIFIED CUSTOMER
Jairo Jasso always gives a-1 service always going above and beyond ! Thank you so much !
8/17/2020
Janet O. VERIFIED CUSTOMER
Love working with Adam through our recall repairs
8/17/2020
Robert G. VERIFIED CUSTOMER
I know with the whole COVID-19 thing making all parts of life a little more hectic and muscular more restrictive, I was
Pleasantly impressed and satisfied with my service .
It was on time, speedy, Covid-19 safe, it didn’t take long, before I new it I was done and back on the road . Joshua Newman was the MVP the day of my service. Outstanding customer service he really know how to represent the Ford a company with professional service
8/16/2020
Cipriano C. VERIFIED CUSTOMER
No comment at this time
8/16/2020
John D. VERIFIED CUSTOMER
I am totally happy and satisfied with Jessica’s support on not only getting the job done right, but making sure everything is completed up to the expected high standards she and I share. She resolved the issues I had previously (repairs necessary due to damage by the outside glass personnel replacing the rear pillars) and made sure everything was completed and ready when I got there to pick it up. I have never received the level of professional, knowledgeable and friendly care from any other dealer. From the sales crew who sold me my Ford Flex, to the service personnel who have maintained it since I purchased it there new, and especially Jessica, with her cheerful and can-do attitude, and who has resolved any issue that has come up...these are the people and the reasons why I make the 3-1/2 hour one-way drive to get my vehicle serviced regularly and exclusively at Chino Hills Ford. How would I rate Jessica? I would rate Jessica a “15” on a scale from 1 to 10. In addition to everything else, she is very conscientious, has excellent communication and “people” skills, and well represents Chino Hills Ford.
8/15/2020
Ruben P. VERIFIED CUSTOMER
Josh is great to work with, he communicated the status and recommendations for my vehicle in a timely fashion. He handled everything professionally and I’m appreciative of his work ethic!
8/15/2020
Edward S. VERIFIED CUSTOMER
Always exceptional service
8/15/2020
Jermirh V. VERIFIED CUSTOMER
Jessica is always the best
Regarding the dealership wish I could have gotten a car wash.
8/15/2020
Jeremy C. VERIFIED CUSTOMER
My only wish is that there were more loaner cars available. It would have been much better for me not being trapped at home waiting for the shuttle on multiple days. I’m sure it would have been cheaper than sending someone to drive me so many times.
8/14/2020
Gerardo M. VERIFIED CUSTOMER
Great service, & very pleasant to work with him. On time, honest, & value prices.
8/14/2020
Traci H. VERIFIED CUSTOMER
They were very efficient
8/14/2020
Villana H. VERIFIED CUSTOMER
I was there for safety recall check-up. Your service advisor, Raudel Macias was very unpolite and told me to come back on next Monday morning at 7am for that service, after made me to wait and sat at the lounge for 30 minutes. He said yor service team is very busy and there's no technician available for my car till next Monday. It would be very nice if he let me know that situation before I head over to your dealership. Then I wouldn't have to waste my time all the way over there from Brea by driving and waiting at your lounge. I guess he only cares about other profitable business but not something like "Safety Recall". I was very disappointed.
8/14/2020
Annamarie C. VERIFIED CUSTOMER
Very satisfied and happy with everything.
Thank you so much!
8/14/2020
Donavon D. VERIFIED CUSTOMER
Smooth, time promised was met. Will surely return.