I made an appointment to have a couple recalls taken care of and when I arrived I was told that neither recall could be completed. I was told the freezing door latch is only done on trucks that have already experienced problems or those who live in cold climates. I was also told that the second recall for issues with the break housing or braking system could not be completed because Chino hills Ford did not have the required parts to complete this recall. The time spent scheduling the appointment, waking up earlier than usual, and driving to the service department was all for nothing and I was just given an apology on my way out. Not a good start to my Monday morning.
7/14/2020
Susan C. VERIFIED CUSTOMER
Adam was very courteous and professional he help us and made my visit to Ford
Pleasant and got my problem taken care of quickly
7/14/2020
Steve M. VERIFIED CUSTOMER
Your service dept personnel are top notch. Service writers always pleasant and helpful. Keep up great work.
7/11/2020
Rhonda S. VERIFIED CUSTOMER
Josh & Adam always help me & they always do a fabulous job. Thanks
7/11/2020
Michel W. VERIFIED CUSTOMER
They provided all the information I needed and requested. I was kept informed at every opportunity and whenever I had a question or concern. I was very grateful for their consideration.
7/11/2020
Blanca Z. VERIFIED CUSTOMER
Josh, provided excellent customer service and support.
7/11/2020
Byron W. VERIFIED CUSTOMER
Very good service. Jessica & the team took care of me and my vehicle orderly and quickly
7/11/2020
Daryl H. VERIFIED CUSTOMER
I came to Chino Hills Ford and not really knowing what to expect but figured it couldn’t be any worse than Hemberg Ford in Norco. Upon pulling onto the lot I was greeted by a very nice gentleman by the name of Adam. At the time I didn’t realize, Adam was a Service Manager but it was something about his personality that we just hit it off right away. He was true to his word getting my Wife’s vehicle diagnose swiftly and following through with the phone calls giving me updated information. A job I thought could take up to two days to complete was completed in three hours or less to my surprise. We have made the decision to make Chino Hills Ford the new place to have our vehicle serviced.
Thank you,
Daryl H
7/10/2020
Myrna I. VERIFIED CUSTOMER
I would of appreciated more information in regards to my vehicle. What was performed and any recommendations. Detailed information of what was performed.
Thank you so much for helping me with the use of coupons. It is greatly appreciated.
7/10/2020
Mark W. VERIFIED CUSTOMER
Your customer service is A+, I cannot say enough about your service representative. I may steal him from you, and put him in charge of my customer service department!
7/10/2020
Clyde W. VERIFIED CUSTOMER
Unbelievable attention. They were swamped and they never skipped a moment with me. Adam was awsome
7/10/2020
David R. VERIFIED CUSTOMER
JJ did a great job of handling my car and informing me of my FordPass Reward points. He explained how they worked. Was a very good experience and I’m glad I choose Chino Hills Ford for my service needs.
7/9/2020
George C. VERIFIED CUSTOMER
Joshua is very accommodating to his customers he only gives you exactly what you asked for answers all your questions he does a great job and I got my truck back with everything done what I asked for!
7/9/2020
Abdo F. VERIFIED CUSTOMER
Came in for a check engine light. Was welcomed at my car and walked inside to see my advisor. I was taking care of quickly and they got me a ride home.
7/9/2020
Mark N. VERIFIED CUSTOMER
Excellent service
7/9/2020
Rita G. VERIFIED CUSTOMER
Thanks for taking great care of my Ford and in a timely manner A+
7/9/2020
Vicente J. VERIFIED CUSTOMER
Jessica is amazing and deserves a raise! She was very caring and very professional.
7/9/2020
Richard Y. VERIFIED CUSTOMER
Very pleasant experience with JJ
7/8/2020
Donald M. VERIFIED CUSTOMER
Thank you Adam
7/8/2020
Adam F. VERIFIED CUSTOMER
Good service, fair prices, and I love the free car wash.
Thanks