Hardin Honda Auto Repair Service Center

Ok

Alfredo was awesome! Always great service.. like I said.. I live very close to another dealer but I chose to go to Hardin .

I had an intermittent problem that my car sometimes fails to start. The service rep. did not discover the cause conclusively. The battery was eliminated as a likely problem. So we will continue to be unsure if the car will start. Except for that, I was completely satisfied. Too bad you can’t offer a shuttle, but I understand the safety issues you face.

Chris always makes me feel welcomed, never rushes and explains things thoroughly!!

Great job

Darin was great! Always smiling and willing to help!

When I go to Hardin Honda I am usually greeted very well. In the past I’ve been helped by a young fella with glasses and mid age tall fella before; they hiere warm and welcoming! It’s felt like a family and we knew each other. My experience with Chris this time was acceptable, but not as warming and welcoming. In my past experience, at arrival I usually was greeted with great energy and walked to desk; Chris walked away and I became confused to where he went. Again, I usually am walked and welcomed to rest area, which he didn’t. Even when he called my name to announce that my vehicle was ready, he was so dull; in the past they came to meet and guide me. It was different this time. I was truly expecting a different experience (with different energy) because it’s Hardin Honda. I commute to Hardin Honda from another area for the service - because that’s where I purchased my vehicle and loved the service! Also, during our casual and short conversation I mentioned that I prolonged my maintenance because of covid and wish things could go back to normal. It quickly escalated to awkwardness after he mentioned his political preferences about recalling the governor. After, I cut the conversation short. Political preference should not be talked about during customer service time, regardless if we agree or disagree. He was respectful overall, but those comment should be kept to himself.

He had no problem with explaining certain things to me about the service I was getting done when I asked. He tried getting me in and as fast as possible and made sure all my concerns were worked on. He made the experience really easy.

Need to be more committed to customer service so customer doesn’t feel like he/she is being ripped off.

Juan was very helpful and friendly. He was very apologetic for any wait times although there were really none. He made my first experience at Hardin Honda great.

Thank you for the service!

Alfredo was wonderful, very respectful, attentive of my questions and needs. Great experience today

He was very knowledgeable , precise and to the point. He explained throughly the fault in lay man’s term of which I understood. Parts are ordered and I’ll see him tomorrow

Great service mr Ayala needs a raise

Thank you!

Thanks good job.

Naeil always provides excellent customer service!

Cris was very helpful for my first oil change!

I love Hardin Honda Fabulous Service and Chris Montag is a Wonderful Service Advisor!!! That’s why I travel 30 miles past 5 Honda Dealers! Thanks Doreen N

Thank you!