Hardin Honda Auto Repair Service Center

My oil life on the screen was not reset and there was no sticker placed on the windshield. The service person did not explain that I will be getting a free oil change on the next visit. Quite disappointed with the service

very helpful and knowledgeable about his job

Honest and efficient work! Will be coming back.

Chris was very helpful and personable.

Darin is super professional and helpful. I came in with a check tire pressure light on. It was Saturday afternoon, so I knew it would be busy. Darin took time to explain the tire issue, answer questions, and resolve the matter as quickly and easily as possible. I recently moved back to the area, and took my car to Hardin Honda earlier this month for service (where I purchased and had it serviced up until I moved) and was disappointed by service that seemed lackluster. Working with Darin reminded me why I chose Hardin Honda, for the much higher level of service and responsiveness than provided by oil change and tire shops. I hope all service advisors there can provide the quality customer service that he does. Very pleased this time out!

I felt welcome at Hardin Honda. Service was done before I knew it. The wait was painless. Thank you.

Byron kept me updated the entire time. he was super informative of what exactly we were doing to my vehicle.

Awesome service thanks why I always bring our car on this location Hardin Honda. Plus allbthe guys on this location are super friendly and nice specially chis montag. Thank you for all

Thank you Byron fir always taking good care of my car!

None

I couldn't thank you enough for handling my car so well, super satisfied customer! Plus free carwash! Love the multiple inspections too!

I would consider this a sub-par experience. When we met initially, it seemed as if we were a bother. We were asked to sign the initial paperwork without being told how much the service was projected to be. We had an 8am appointment and dropped the car off at that time. We received a text at 11 stating that we would be notified when the car was ready. We texted back immediately with questions at 11:08am. We did not receive a reply. We left a voicemail at 1:14 with a request for information. We did not hear back until 1:40. At that time, we were told that the technicians were now looking at the car. We do understand busy, but we made an appointment and the car wasn’t looked at for 5 hours. We received a follow up call at 3:11 with the technician’s results. We could not understand Cesar when he explained what was wrong with the car other than “carbon” and “fuel line”. We were told the total was $173 and we consented. We received a call that we could pick up the car and that it was done. When we arrived, we were told the paperwork was not ready and we had to wait. When the paperwork was completed, nothing was initially explained and we were asked “do you have any questions”. We expressed that we could not understand him over the phone and could he explain what they did. We had the service explained but felt that we were talked down to in a condescending manner. We were then told that the total for all of the service was $171.93. The paperwork showed that we owed $190.08. We questioned the discrepancy. We were told that the complementary oil change was at no charge, but still showed as money due to Honda. We requested that this be changed and we’re met with some pushback. In the end, there were notes added to the paperwork expressing that we would only be charged $171.93 and that there we would not be sent to collections for not paying the $18.15 balance due. I would appreciate a manager giving me a call to discuss this further. At this point, we are inclined to take our business elsewhere. Josh Lorton ****-****-xxxx

Your team was given specific instructions to contact me on my phone number. Instead your team contacted the wrong number which should have been deleted, which caused a stir with my family. Good job guys!

Alfredo was great and helpful!!!

Juan is professional very nice and great asset to your team

Chris is very professional, respectful, and is always there. I really enjoy my experience with Hardin Honda when Chris helps me out.

Service was quick and complete!

The service provided by Byron Dozzier was highly exceptional. He listened to my service concern and advised me with the best option I took. And after I left the Service, Byron assured me that the service their done was based on the kind of service it needs. Looking forward to Byron's service & advise again on the next schedule I will have with Hardin Honda. Good luck & more power to your company.

The car when bad after service

Thank you again, always enjoy Chris's help when I stop in to get maintenance on my car. Thank you