Naeill has excellent customer service. I was having my car dropped off at Hardin Honda and as I was walking up to the building to look for a customer service rep. He was walking out and approached me. It was welcoming that he took the initiative to welcome me and offer his assistance.
2/3/2017
STEPHEN E. VERIFIED CUSTOMER
Byron did a very good job keeping me informed about was needed for the Pilot and let me know when it was ready. This is the service & communication I have always experienced in the service department at Hardin. That is why I keep coming back all the time. Keep up the great service!
2/3/2017
LLOYD F. VERIFIED CUSTOMER
Outstanding help by Chris, AS ALLWAYS!!! There's not a car problem he can't fix! Thanks, again, Chris. I'll see you again next time I need help!
Lloyd
2/3/2017
Marilyn J. VERIFIED CUSTOMER
It all started with the recall letter which I received mid July 2016. It stated that parts for the repair will not be available until Fall. When I called Hardin Honda yesterday, 2/1/17, Rudy told me the part for Passenger Airbag Inflator is available. He advised me to bring my car in & expect 5 hours of work. Rudy kept me posted & called me that repair for the recall is done. He also gave me recommendations by the service writer.Rudy & Rodolfo were excellent. Thanks.
2/3/2017
Caleb W. VERIFIED CUSTOMER
Great customer service!
2/3/2017
Leticia D. VERIFIED CUSTOMER
It was my first time at Hardin Honda. James was very welcoming and helpful. I will definitely go back to get my car service.
Thank you.
Leticia D
2/3/2017
Sung S. VERIFIED CUSTOMER
Eveverything was goid. thanks.
2/3/2017
ELIZABETH A. VERIFIED CUSTOMER
Good service!
2/3/2017
SARAH M. VERIFIED CUSTOMER
Great customer service
2/3/2017
Chele B. VERIFIED CUSTOMER
INCREDIBLE service!! AAAA
2/3/2017
AMY K. VERIFIED CUSTOMER
The letter I originally received from Honda said to not let anyone sit on the front passenger seat. I'd called Hardin three times in 2016 to ask for the recall part(s), most recently in August. I was told that the part was on order and that I'd be contacted when it came in. No one ever called me.
2/3/2017
Jami F. VERIFIED CUSTOMER
The person I dealt with was great and helpful and friendly. However, I thought the wait time was extremely long I got there at 8:40, my estimated wait time was 11 and I didn't leave until 11:35. Everythingthing else was great. But I think the wait times need to be adjusted or tried harder to get done on the time provided. (I was listed as a waiter) also, that was without a wash. (I opted out because I had to get going, but I feel like the estimated wait time should have. Even enough to finish the job and a wash and get out on time.
2/3/2017
Ana K. VERIFIED CUSTOMER
Thanks for the excellent customer service!
2/3/2017
Miguel Z. VERIFIED CUSTOMER
Great service
2/3/2017
Rudy U. VERIFIED CUSTOMER
Nick was very friendly and helpful. He was quick and very attentive. It was my first time getting service for my first Honda car and I'm grateful it went great.
2/2/2017
Simon L. VERIFIED CUSTOMER
Great job on keeping me informed regarding the additional car issues and the work progress.
2/2/2017
JOSEPH S. VERIFIED CUSTOMER
Don't make recommendations for things that could be fixed or replaced when they were done recently at the same service department. That just makes it seem like your trying to get more out of pocket for something that was already done. Advisor was great and everything else was good.
2/2/2017
MARIE N. VERIFIED CUSTOMER
Byron was very helpful in explaining the service I received. Even though the service today was so costly, I would come back if I still own it by the time my next service light comes up.
2/2/2017
Zuleika P. VERIFIED CUSTOMER
Service was excellent and the service advisor was friendly and courteous. Forgot his name. But he deserves a raise!!
2/2/2017
Laura G. VERIFIED CUSTOMER
Always great service and advised when the car will be ready