Hardin Honda Auto Repair Service Center

Chris was great! Thank you!

Zachary is always friendly and greets with a smile. I asked him how the dash would look for my next regular service. He came out to my car and showed me how to look it up. Thank You.

Cezar did a great job at taking care of my vehicle. He was very great and communicating with me through the process and kept me updated on the status of the car. I greatly appreciate the service and will continue to come back for service on my vehicle.

always good service and akways answers any questions i have Thank you

I felt that the service done on my car was slow. Updates were slow to get to me. Messages were not returned. The drivers seat was completele readjusted. The workperformed seams to be done well but the customer service was lacking

Great communication!

A couple hours into the service time Cesar texted me to see if I had any questions or concerns. Appreciated his concern, time and care.

I appreciate how quickly the service was completed and he provided a list of items that were ok but were getting to close to servicing, for example air filters and tires. I also appreciate how personal the service person is.

Fast and efficient! Always happy with Honda express service!

I’m happy with the service.

World class service

Got in and out relatively quickly. Good job!

Through this letter, I would like to formally file a complaint regarding the service I received on July 1, 2025, at your service center. On that day, I took my vehicle in for service and was given an estimated pick-up time. However, the service took more than 10 and a half hours, and at no point was I clearly informed or given proper updates about the status of my car. The advisor who assisted me, Mr. Adrian Moreno, demonstrated a completely unprofessional, sarcastic, and unkind attitude. When I arrived at the shop, he was on a call “with a customer,” speaking very informally for over 10 minutes. Upon noticing my frustration, he made a sarcastic comment, saying “someone is already mad,” which I consider an unacceptable sign of disrespect. In addition to the poor service, I felt that I was treated in a discriminatory manner because I am Hispanic and an older woman, which made this negative experience even worse. After everything that happened, I was offered a free oil change for my next visit, as if this could compensate for the poor experience and offensive treatment I received. I consider this offer inappropriate and superficial, as it does not address the core problem nor repair the harm caused. Finally, I was charged at 6:00 pm even though my vehicle was not ready. When the mechanic took the car out for a test drive, I noticed that they did not put a protective cover on the seat, and he got in with dirty clothes, showing a great lack of care and respect for my property. I feel deeply disappointed and offended. This type of treatment damages Hardin Honda’s reputation and destroys the trust I had placed in your brand as a customer. For all of the above, I request a formal explanation and immediate corrective measures to prevent situations like this from happening again, as well as a formal apology for the discriminatory treatment I received.

Good work ????

Took longer than estimated. It may have been done already and car was just sitting there. Until I sent a text inquiring about status, that's when we received a text instantly saying it was ready

Good customer service as usual. Hardin Honda is the best!

Great service department, fast and good service

Juan did a great job. The car was finished when he promised. Thank you

Wonderful service!

Your people are honest.