It took over two hours for a basic oil change, air filter replacement, and tire rotation. When it was done the mechanic didn't even change the filter. They left the clean cabin filter in the car and I had to install it when I got home. The service representative was very nice and accommodating, but the job on the vehicle was subpar.
3/26/2026
Sylvia H. VERIFIED CUSTOMER
I was completely dissatisfied with Kenneth not giving attention to customer. He was rude and not good with understanding my issue with my vehicle.His communication skills could be improved. He was dealing with his personal problems during the check in. I will never take a vehicle to this toyota dealership ever again.
3/26/2026
Hailey W. VERIFIED CUSTOMER
glad I started bringing my car into the toyota in Hemet! always so quick with finishing up my oil change!
3/26/2026
Paul G. VERIFIED CUSTOMER
Excellent service my car continues to run great!
3/26/2026
Margo H. VERIFIED CUSTOMER
I no longer have email but I can respond to texts
3/26/2026
Joan S. VERIFIED CUSTOMER
Robert Kara is professional , polite and courteous. He is detailed oriented. He helped me get a complimentary rental and I recommend him highly. Thank you, Joan S
3/26/2026
Elsa S. VERIFIED CUSTOMER
Thank you for your service
3/26/2026
Roscoe P. VERIFIED CUSTOMER
Thanks!! Good service!!
3/26/2026
Christopher H. VERIFIED CUSTOMER
Great service
3/26/2026
Lita A. VERIFIED CUSTOMER
I made an appointment and it took 2 1/2 hours just for a oil change and I think that's was way too long when I made appointment as well
3/25/2026
John M. VERIFIED CUSTOMER
Got me in quickly and fast service. Tried to set appointment online, it wouldn't work. Got call to set appointment for me.
3/25/2026
Anthony M. VERIFIED CUSTOMER
Danielle was simply outstanding! Personable, knowledgeable and exhibited awesome follow up skills. I am a 20-year Toyota customer from the Temecula store, but I have found a new Toyota home in Hemet. Great job!
3/25/2026
Brittany V. VERIFIED CUSTOMER
Car was not washed. Had the wash sign in it
3/25/2026
Brenda H. VERIFIED CUSTOMER
Great service polite friendly.
3/25/2026
Christy W. VERIFIED CUSTOMER
Tony was amazing helped me right away and took care of all my needs. Car was in and out. Thanks
3/25/2026
Robert C. VERIFIED CUSTOMER
John has excellent customer service, very friendly and I appreciated him coming in the break room to let me know my car was finished. Very pleased with everything.
3/25/2026
Beatriz O. VERIFIED CUSTOMER
Tony had everything ready for me. Quick and efficient
3/25/2026
John D. VERIFIED CUSTOMER
Will bring it back and go on test ride with tech and see if I can duplicate rattle while driving that they can't hear.
3/25/2026
Roxana F. VERIFIED CUSTOMER
Jason was amazing. I will recommend him to all my family and friends. Very hard to find customer service like the one I received es from Jason