The staff was friendly, but I had to wait almost three hours for a maintenance service that's supposed to take less than an hour. I understand they're sometimes very busy. They didn't explain what they did; they just gave me the keys. The car wasn't in sight, so I had to go back inside to ask where it was. The person who helped me had to go get it, and it was in the service area. I want to believe that it received a complete service and wasn't just parked there wasting time. I left feeling like I'd just wasted my time there, that they returned it to me in the same condition as when I arrived, and frustrated by the wait. I want to clarify that this was just my perception because I trust that the service was done. Later, I received a report, and honestly, it was very disappointing. I thought they would explain something about the service or if anything was changed, and I would notice something different. I expected quality service for the car because it's a Toyota. I bought this car in Temecula, and I think my next service will be there. I hope my experience will be better.
2/11/2026
Ileen Y. VERIFIED CUSTOMER
to slow
2/11/2026
Jose Noe. VERIFIED CUSTOMER
They forgot to wash my car because the service they offer it was included
2/11/2026
Alfredo F. VERIFIED CUSTOMER
Kevin was awesome! Friendly,knowledgeable,and efficient! Great customer service.
2/11/2026
Brian W. VERIFIED CUSTOMER
Great Job!
I like the service staff / people at Hemet way better than Temecula!
2/11/2026
Jon W. VERIFIED CUSTOMER
Your people, beginning to end, top to bottom were great. Even others not connected to my case were great. ALWAYS pleasant and supportive. One employee, not directly connected to my visited stopped by where I waited and we had a long conversation not connected to my case yet I enjoyed every minute giving me a positive outlook on Toyota Hemet. Direct with those responsible for my service, I appreciate you all. Thank you.n
2/11/2026
Julito S. VERIFIED CUSTOMER
Jason assisted me in a satisfactory manner, being a nice guy and excellent in guest relation assistance, i will give him a 10/10 approval rating…
2/11/2026
Godwin O. VERIFIED CUSTOMER
Him n Tony are great. Give them a bonus.
2/11/2026
Jim M. VERIFIED CUSTOMER
All was fine for the oil change performed.
2/11/2026
Horacio A. VERIFIED CUSTOMER
Great service
2/11/2026
Elaine D. VERIFIED CUSTOMER
Very satisfied, helpful. I feel like family when I come for service.
2/10/2026
Kemy G. VERIFIED CUSTOMER
Danielle was great. She was helpful but not pushy at all. She was personable and friendly.
2/10/2026
Angela G. VERIFIED CUSTOMER
Very informative and helpful. Always welcoming.
2/8/2026
Monika S. VERIFIED CUSTOMER
Kristin was excellent she took very good care of me and my vehicle I want to express my thanks I never had a person as friendly as her
2/7/2026
Christian E. VERIFIED CUSTOMER
Shorter wait times for routine service would be appreciated. Miguel was very helpful though.
2/7/2026
Robert S. VERIFIED CUSTOMER
Yes I was very happy that Kristen and the guys in the shop new what it was i wish the salesman would have shown me some more of the important stuff before I left it would have been a big help but Kristen and the shop took care of it and now I feel like I have one of those awesome Toyotas thanks to everyone
2/7/2026
Sergio G. VERIFIED CUSTOMER
Tony was very kind and helpful,I was very pleased dealing with him thank you so much for having guys like him
2/7/2026
Tammie M. VERIFIED CUSTOMER
I want to know what takes them so long to do service I had an appointment at 1100am and didn't leave till 2 what the heck
2/7/2026
Yadira O. VERIFIED CUSTOMER
Thank you for a very smooth check-in and check-out. I appreciate your kindness and great customer service Kristin.