Piercey Toyota Auto Repair Service

Mr. Wong can’t find my appointment, but mr. Wong give extra effort and call part department if there’s parts for me. I think that’s good service just to make customer happy and texting to update the service.

Courtesy, Professional, Helpful.

Good job

Mr. Singh had explained the issues well and was friendly.

Very friendly and quick turn around .

Keep up the good work. Meet customer expectations. Thank you..

Me Lopez is very polite.

Good job????

She gave me great service

Thank you

Great!

Thank you, Todd, for being so professional and accomodating!

Piercey toyota fixed the issue the same day and Reza Khan is truly exceptional as always.

Excellent customer service. Answered all my questions and provided right guidance. Thanks Reza!

Chris gave excellent service, excellent communication, and availablity if needed to discuss matters further. The best service representative I have ever dealt with, and definitely the best of what Toyota could ask for in an employee customer relationship.

Highly satisfied.

Great service

Good

Cann’t Not find any Better

Showed up on time for 8AM appointment. Based on extension of estimated completion time, I filled out a shuttle request form at 8:55AM. Form was ignored by three separate shuttle drivers. By 10:47 AM, the first shuttle driver returned and realized that I was still sitting there waiting for my name to be called. By that time, I was told my car was almost ready and it would not be in my interest to take a shuttle home and possibly wait another two hours for a shuttle driver to pick me up. After noon, my car was ready and I had been sitting in the Piercey waiting area for more than four hours. I wish to make clear that none of this was Reza's fault. My shuttle slip was ignored by three separate shuttle drivers. Even after realizing that I was still waiting and was cancelling my shuttle request, a driver still marked my destination of "Santa Clara" on the clipboard next to 10:40AM entry and took my yellow shuttle request form with him. When other drivers were asked why I was left behind, they claimed that my request form was never there. After being a loyal customer of Piercey Toyota for more than twenty years, I have never been ignored and treated this badly. Hopefully this was a one-time occurrence that won't be repeated in the future.