Dexter and the sales reps do great. Cashiers only try to do the bare minimum possible and do not try to help customers.
7/7/2018
Charles S. VERIFIED CUSTOMER
Thanks! Always a good experience at pierce, looking forward to the new showroom!
7/7/2018
David K. VERIFIED CUSTOMER
Dexter is awesome! :-)
7/6/2018
Pamela A. VERIFIED CUSTOMER
Piercey Toyota is very lucky to have Mike Tran as one of the service representative- he is so quick to customer need and always make sure that icustomer is happy! And I am very lucky and happy that I always get the an excellent service from Toyota. Thank you!
7/6/2018
Ming C. VERIFIED CUSTOMER
Bad service experience,
7/6/2018
Bob R. VERIFIED CUSTOMER
came into California on a vacation road trip when my check engine light came on then got a flat tire. called in the morning and you guys took care of me right away. even took me back to my hotel to wait then brought me back. thank you it was a great experience.
my truck is running great and the tire repair was awesome.
7/6/2018
Emil T. VERIFIED CUSTOMER
Great service and very timely.
Emil
7/6/2018
Anh L. VERIFIED CUSTOMER
Thank you for all your help Mike Tran
7/6/2018
Jonathan U. VERIFIED CUSTOMER
Jason is probably one of the best service advisors I have ever dealt with. He was professional, honest, knew what he was talking about and did not try to push any other services on to me.
7/6/2018
Houping X. VERIFIED CUSTOMER
Overcharged
7/6/2018
Hong Z. VERIFIED CUSTOMER
Christ was very helpful in explaining things which another representative failed to do. Piercey Toyota should reward service advisors like Christ who provided satisfactory service to customers and who actually solve problems.
7/6/2018
Rosabelita D. VERIFIED CUSTOMER
He is so nice !
7/6/2018
Anna S. VERIFIED CUSTOMER
Today 7/5/18, I dropped off my car for my maintenance appointment at 12 and drove off out of the lot around 4.30 just for a basic service - no oil changw. I was told that wait time will take about 1-2 hours which is typical just like every other time I go for one. I asked to be dropped off at the mall, 2 hr had passed, no call or anything so I wait a bit more cause the shop might be busy. Another hour went by and I called. I was told that I already took my car because paperwork was already completed - which kind of freak me out for a second. Told them no and that I’m still waiting for the call to let me know that it’s done. Apprently my car has been done and ready for pick up for a while now without me knowing. No text, no call - nothing. Had to wait for another hour to get picked up, paper work was not even at the cashier.
I had always had a pleasant experience every time I have mantainance done at piercy but I felt that it was a bit silly that I was forgotten and nobody bother to check to make sure. I hope this is just a one time thing since the guy that suppose to help me - Clint - seems pretty new.
7/6/2018
Dongxue W. VERIFIED CUSTOMER
Very good service
7/6/2018
Manish Vidya. VERIFIED CUSTOMER
Thanks for the good work. i am very happy.
7/5/2018
Adriana F. VERIFIED CUSTOMER
Sam was very informative,listened to my needs and helped out as best as possible.
7/5/2018
Charlie L. VERIFIED CUSTOMER
I waited for over 5+ hours for have 5000 miles and smog check done. It is way too ridiculous!
I have used Piercey Toyota Service for 15+ years; I never have to wait that long to get these two simply tasks done in such long time.
7/5/2018
Benetiz B. VERIFIED CUSTOMER
I'm filling a formal complaint with corporate headquarters about **** Toyota service my wife waited there for over 4 hours just to get a tire repaired and no one ever asked her how she was doing or if she needed anything! If I have to I'll get my lawyer involved, plus they charged me over $150 just to rotate and balance one tire they told me one price a couple days ago and then told me another price when my wife showed up to get it fixed
7/5/2018
Jayson N. VERIFIED CUSTOMER
Jason had a great attitude, and very welcoming, he even had a good sense of humor. would go back to him
7/5/2018
Ray C. VERIFIED CUSTOMER
The service took more than I was told. The shuttle also took 1 hr after I call asking to be picked up