Piercey Toyota Auto Repair Service

Great customer service, glad I chose this dealer

Wing was very helpful

Thanks Todd You guys are great as always

Very good service

Excellent service! Five stars*****

Nice and helpfull man

MR. Jasvir SINGH All was nice job Im so happy Good Job Thank you ji

She well inform me of my current situation that my last appointment is my next and and when I would have to book the appointment before a certain date before it expire. Told me what was my maintance was for

Thanks to Diana! I appreciate her coming out to check out my tires, in addition to providing excellent service.

He did very good job for me. I am very happy to work with him. He worked for my Camry before. I was very happy with his service that's why I went back to him again for this time.

My vehicle was taken cared by Christopher Abernathy with excellence. It was done on time, perfectly done and the best service I’ve ever had. He is very honest on every service needed for my car and recommends future services needed. He is the best! Keep up with the good work Chris!

All I can say very satisfied

Excellent service prompt delivery.

Diana, service rep, kept me inform as to the status of my Tacoma up to the time When when I can pick up the truck. Thank you Piercey Toyota and Diana G. Regards, Raymond C

Great service! Thanks!

1) despite I made an appointment, the regular service took from 10:30 am until about 2:30 pm and I have been sitting there without getting notifications. I have to walk to Samuel to ask him for update and he even didn't update me despite my request! (He said he will notify me but he didn't care to update me!) 2) the oil changing , tire rotation and filter changing cost 200$ which is very expensive compare with other places. 3) Despite I have spent half day there, I have to bring back my car as the service did not complete!!! 4) As a costumer, I did not like the way Samuel behave especially I did not see a friendly behavior from him. I'm very dissatisfied and I am not sure I should return again to this branch!

Got me started and completed in a timely manner. Very professional.

Great service!

Actual servicing seems satisfactory. Communication/updates to me about delays in servicing between Wednesday dropoff and Sunday completion was unsatisfactory. Rep contacted me later Weds to explain a/c prob and promised to contact me next day, but did not. All contact between Thurs and Sunday was initiated by me. On Thurs a rep told me the part (a/c compressor) was on order. On Friday I contacted rep, who told me the part arrived at 1 o'clock and car would be ready Saturday. I received no communication from anyone all day Saturday and most of Sunday until I initiated online Chat about 3pm, and also emailed the service rep inquiring about the delay and if there was a problem, and why no one had contacted me to update me on when car was expected to be ready. (I did not make voice call because of prob with my phone.) In my Chat, I requested to be contacted within 15 minutes. A half hour passed with no contact. I began another Chat to make the same request, and while on the Chat, a rep finally emailed me that car was ready (after my email to him). I don't blame Piercey for the delay in receiving the part, but a couple of simple quick email, text or voice messages to me between Thurs and Sunday (even if I did not initiate contact) could have told me what was happening and would have avoided a lot of concern and uncertainty on my part. If car performs normally, grade A for mechanical service; but grade D for unresponsive customer service. There's really no excuse for not pro-actively contacting a customer about a service delay in these days of available instant communication by multiple methods.

Good job Thanks!!