Piercey Toyota Auto Repair Service

Miguel was awesome as usual. Thanks for another great experience.

Always four star service with Walter! He always goes the extra mile with our care!

He is very helpful and provided excellent service.

Thank you for the good service

Diana was very pleasant efficient and attentive. She made sure I got the shuttle ride on time.

waiting for 3 hours for a frame of the licence plate , makes no sense

Diana was extremely friendly and listened to the issues I had with my car. She also consulted immediately with the technicians in order to get time estimates on the repair. Overall very professional.

thank you

Awesome costomer service!

She was great and helpful

Brian went above and beyond to fix the problems that I experienced. Very much appreciated

Excellent customer service!

10 rating service experience????

I noticed that many documents from my front panel drawer was pulled out and thrown under the seat. The drawer seem to be damaged and I can't close it.

Jason help me out and he do a good job.

Good service

Raymond is an exceptional worker. He is very knowledgeable and very helpful. I don’t mind driving for 20 miles just to get my car serviced at piercey for as long as I get the same treatment as how Raymond treated people.

Marvin is a very good service advisor. I understand his service recommendations.

Not satisfied with today's service at all. 1. I dropped off my car this morning before going to work at 8am. The service advisor reza tried to sell me the brake fluid and kept saying that is the requirement for 30k in the owner manual. I said I read the manual but it doesn't require it. Also other advisorry Todd didn't recommend it either. He said that is recommended by toyota. I said my friend will do it, he said your friend may not have the machine. I said ok, I will check it out somewhere else. Then he told me to do rotation, I accepted. That cost me a lot of valuable timw and almost late to work. 2. By 310pm, I haven't heard anything from him. But before, every time I went there, the advisor always send me the car status and video that what my car looks like and how the technician is working on it. Also they text me when my car is done to be picked up. But he didn't send me any information. 3. When I called him two times that I was transferred, he didn't answer the call. 3. I didn't hear anything about my shutitle to pick me up at 430pm. So, I called reza, but no answer. Then i called again, he answerved that he gave the driver of the slip to pick me up, finally the driver Jim came about 445pm but Jim didn't call me to notify me either. Jim said when he went back to the off around 430pm. He was given my slip and pick me up with another lady. Which means reza didn't put out my slip earlier and not gave to other drivers. Probably because he told me to pick me up at 12pm, but I said I wanted to pick up at 430pm. He kept saying you may have to wait due to traffic. I said fine, I can wait because I know the drivers work till 5pm. That's why I was worried about if no one pick me up before 5pm, I cannot go there. Actually when I called at 310pm, the service just done and paperwork not completed yet per service department lady. Ny appointment was 10 30AM, if as he said to pick up the car at 12pm, the car even cannot be done and I would waste my lunch break even late to work. From all of the above actions that was done by reza, he was purposely did these because he only sold me oIL change and rotation $84, not make much commission and not happy with my response. He said he is expert, but in fact, he is not, otherwise, he would know oil change, rotation, alignment cannot be done in 1.5 hours 1030 to 1200. He is just a hard sale person, which gave customers false information, pay the service not necessary, it does damage toyota reputation. He eben told me tires are cheaper than costco, but i told him i alredy compared, yours are more expensive. Before today, I feel milpitas toyota service advisors are professional and nice, especially Todd is very knowledgeable, trustable and professional. I do think you should give reza a warning or writeup for his terrible behavior or termination. I don't believe I am the only one who complaint about him

I came this morning to replace my tire , Clint Santiago help me , explain to me how much time I need to wait but when he check there isn't in stock so I have to come back , he is very helpful for me to ask any question , I m very please