Give the man a raise a promotion and employee of the the year award with bonus cash as a well deserved gift.
12/9/2021
Benjamin Ii. VERIFIED CUSTOMER
Marvin Mallari was extremely amazing! With all due respect to all service advisors of worldwide Toyota branches, Marvin is incomparable! His dedication and commitment to service is imaginable! Epitome of World class customer service! Great asset of Piercey!!
12/9/2021
Rizaline E. VERIFIED CUSTOMER
You really did a great job and so very accomodating. Thank u so much for your help ????
12/9/2021
Dennis Y. VERIFIED CUSTOMER
Mike Tran is a honest knowledgeable service writer and I come along way for his service and work done at Piercy. Maintenance done in a timely manner and efficiently.
12/9/2021
Kirill K. VERIFIED CUSTOMER
Excellent service and truly professional service advisor! Thank you!
12/9/2021
Gary N. VERIFIED CUSTOMER
Michael was professional and knowledgeable
12/8/2021
Robert B. VERIFIED CUSTOMER
She did her job thank you
12/8/2021
David H. VERIFIED CUSTOMER
Ricardo was fine and was very helpful except for the fact that the hydraulic squeak on my back door was never fixed or looked at (as I asked). There was, however, a major issue that needs to be looked into. First, I've been coming to Piercey for maintenance since 2017 and the rules have always been clear. If we have an appointment we drive up in the line marked "appointments". We are then supposed to stay in our car until an employee checks us in. There were two different people yesterday who got out of their cars and skipped the line by going inside to check in. When I asked employee behind one of the desks about the line outside he said, "He must have an appointment". I told him that WE ALL HAVE AN APPOINTMENTS in this line. He looked away and ignored me. Ask Ricardo who the employee was, I think he saw him. Either you have a rule or you don't! Last, I hope you go back to allowing cars to be checked in at 7:00 AM and not 7:45 like yesterday... I was late for work.
12/8/2021
Minh H. VERIFIED CUSTOMER
Price charges were higher than previous discussed and I don’t see the discount
Being applied to the total cost !
Besides, why balancing is being charged here, that
Should be part of the oil change service. Honesty seems
To be lacking at this Milpitas Toyota service location !
12/8/2021
Manuel E. VERIFIED CUSTOMER
Excelente job
12/8/2021
Chinghong L. VERIFIED CUSTOMER
Diana Gonzalez did a good job!
12/8/2021
Joe H. VERIFIED CUSTOMER
Krishneel Sharma has great customer service.
I was satisfied with my service.
12/8/2021
Maria Dorina. VERIFIED CUSTOMER
thank you soo much to Mike Tran very accomodating .
12/8/2021
Sukhwinder S. VERIFIED CUSTOMER
Good service
12/8/2021
Alfredo C. VERIFIED CUSTOMER
Cood and quick service, thanks Ricardo of Piercy Toyota!
12/8/2021
Sandra W. VERIFIED CUSTOMER
Very warm and friendly personality. Kept me informed along the way about issues and status of parts on order. Answered every inquisitive question I had with patience and in detail. I felt confident he would take good care of me.
12/8/2021
Maung O. VERIFIED CUSTOMER
Very disappointed. Message received the service was done on 2:50pm. But no one reach me what next even after an hour of more waiting. No paper was printed until I tried to reach one of the service managers to get help. Cashier lady helped to get the invoice and get my car back. Kept me waiting for extra an hour wasting my time.
12/8/2021
Katherine M. VERIFIED CUSTOMER
Very helpful and communicative! I appreciate the transparency and patience in answering my questions
12/8/2021
Mitsuharu T. VERIFIED CUSTOMER
Appreciated professional service, I am fully satisfied.
12/8/2021
Noel C. VERIFIED CUSTOMER
Very straightforward and was quick to correct mistakes. Provided a time frame that was slightly off, but was manageable to my schedule. If it wasn't then this would be a totally different reply.