Well done .Thanks for providing free rental in this situation. Otherwise I had to wait for it at the site.
9/14/2020
Wenlung K. VERIFIED CUSTOMER
Good service!
9/14/2020
Chris Y. VERIFIED CUSTOMER
It should not take 6 hours to program a PCU firmware upgrade.
9/14/2020
Siyan Z. VERIFIED CUSTOMER
great
9/14/2020
Brandi P. VERIFIED CUSTOMER
He was great
9/14/2020
Traci C. VERIFIED CUSTOMER
Thank you, I was a little confused about the service, the question I asked him was do I bring my car in on the next service date or mileage. I’m da mine which comes first the chicken or the egg. I got my answers and now I know. So I was happy about that so thanks
9/14/2020
Anna M. VERIFIED CUSTOMER
Thank you for taking the time for taking the time to trail & error the issue with my car rather then the quick fix of replacing all the parts involved.
9/14/2020
Margarita C. VERIFIED CUSTOMER
It was a smooth process and really enjoy going to your Toyota for my service. The environment is friendly and like the way they set up the chairs in the waiting area.
9/14/2020
Mary B. VERIFIED CUSTOMER
All good visits for coming on 2 years now.
9/13/2020
Singani K. VERIFIED CUSTOMER
Initially mentioned to elapse the labor cost, during the payment time added additional $30 Labor cost for battery replacement.
Not given any additional discount for old battery handover. Not considering to do any cost\replacement related service with Piercey toyota.
9/13/2020
Kevin B. VERIFIED CUSTOMER
The first notification/video thing didn’t work. The grand total was 3x higher than I would have expected for just fluid and filter replacement. I had three different phone numbers texting me, hard to tell how to get status. The rep texted me his name and said he would meet us when we arrived, but he didn’t respond to my arrival text and we had to locate him without knowing what he looked like. The team were nice and did best they could I suppose. But overall it wasn’t the most satisfying experience for me.
9/13/2020
Alexander H. VERIFIED CUSTOMER
I wondered why Toyota charged me $99 for tire alignment even though I only drove my car about 10K miles??!!
9/13/2020
Jove E. VERIFIED CUSTOMER
Thank you very much for servicing my Toyota tundra it is always been a pleasure to be working with your staff at Piercey Toyota especially Patel he’s very awesome knowledgeable and true to his words my experience with working with him was more than I expected he went above and beyond for my expectations and I can’t wait to get my truck serviced again I will be a returning customer as long as I own my Toyota tundra
9/13/2020
Shanxun L. VERIFIED CUSTOMER
good service
9/13/2020
Matthew E. VERIFIED CUSTOMER
I had to wait 3.5 hrs for a service with an appointment. This is unsatisfactory. My rep was great but the whole experience was awful.
9/13/2020
Robert B. VERIFIED CUSTOMER
I am unsatisfied with Piercey handling of my service request. I asked to make sure the cabin air filter was replaced and was told it is not covered under warranty or ToyotaCare. Same with my complaint that the vehicle pulls to the LEFT not right. Not even an offer to look at ithe filter. I was told the alignment wouldn’t be looked at without charge. I called another dealership. Melissa at that dealership, after checking, offered to replace ithe filter once. that's all I wanted and expected. Alignment, just look at. Diana was professional but may not be empowered to inquire about what’s really covered.
Here’s the rub. I need winter tires. I doubt I will buy them from Piercey now. Also I’ve decided to buy a new larger truck to handle the towing I’m doing now. Piercey lost a sale for that new purchase this year over a $10 part and maybe an hour labor rate charge.
If you want I can be texted at ****-****-xxxx.
9/13/2020
Greg N. VERIFIED CUSTOMER
I'm always satisfied with Toyota Piercey service. Raymond Nunez was excellent
9/12/2020
Marc W. VERIFIED CUSTOMER
Great job!
9/12/2020
Maria G. VERIFIED CUSTOMER
Raymond is a very profesional person, he help me to understand what my car needs so I’ll be safe on the road. Thank you Raymond and thank you **** Toyota for having excellent staff and service.
9/12/2020
Steven E. VERIFIED CUSTOMER
i asked a simple question? why are you charging 180 to change out brake fuild, when i can get it dine for 60 eslewhere? explian, please what are you doing different to justify