Piercey Toyota Auto Repair Service

I really appreciated Raymonds help today. He was very helpful with answering my questions. He also had the shuttle driver take us to a lical store, so that I could do some shopping during my wait.

Sam is a friendly, courteous, and professional service advisor, in assisting me with the recall service; on my 2008 Toyota Camry this morning. Thank you. Best, Hoan N

Extremely happy

Friendly service!

Much better experience here than Sunnyvale.

Mauricio was very polite and explained everything to me on my opening and closing paperwork. Excellent customer service. My car was done 45 minutes earlier than quoted.

Good job on everything, The best car dealer and service station in the bayarea

I was very satisfied with the service I received. Brian was very knowledgable and his customer service was terrific. I will be back and asking for Brian.

Very honest

Excellent service!

Very good !

He ensured that all my requirement for services were met. Car was not washed at the time maintenance was performed. So he had it cleaned and washed as I had requested.

I'm always satisfied with service provided by Brian Woods. Thank you, Brian

The service manager: Phil did very good job.He is very kind to the customer and explained the service detail in very professional way. However, the lady first encountered the custom when I first arrived, ( to arrange which car will be called for service manager), I believe that she needs to be retrained to learn how to talk to the customer. This is the second times that I dealed with her. When she learned that I did not have appointment, she just said that we are 100% booked on today's service schedule. The way she treated the customer like the customer without making appointment and just show up is very bad. I think she can explained a little bit nice. People get there can not get the service is feeling bad already, you don't need to make customer feel even worst, they may go somewhere or not even Want to come back anymore! Customer show up want the service at Piercy Toyota is because we trust your quality, I don't work there, how would I know that you are all booked for the day? I think may be she is too busy and everyday she is under big pressure that's the reason why, she looks not very friendly, it's only 8:10 am and she lost her patient already?! I don't know how can she last her day in this way? Anyway, this time I did called yesterday, so she let my car get into the service. And the job was done for not a very long waiting! At least that make me feel a little it better! Hopefully, I did not complaint too much!!! Your long time customer, MeiShel Hon

Professional services by the advisor.

Great Brian keep it up

Phil took excellent care of me. Glad he was my advisor

Today, Service adviser, Hong Yi, provide me the excellent service. I received warm welcome, timely update, and kind explanation for the job performance. I'd like to continue visit Toyota Piercey and want to get service when required. Thanks DC

Jason Martinez was extremely helpful in answering all of my questions and concerns and making sure my experience was smooth.

It is a good service