The service for the oil change was great & in good time.I was not happy about the wash. When I walked around to my door that side was very wet where the other wasn't. I asked the service man why 1 side was dry & the other was wasn't. He said there was problem with part of the equipment that dries everything. I drove just around the corner, stopped & dried the driver side as I always keep a towel. It just was a disappointment.
12/2/2022
Wenefred C. VERIFIED CUSTOMER
Thanks for the good service
12/2/2022
Jose G. VERIFIED CUSTOMER
Liliana is the best!
Excellent service.
Thank you.
12/2/2022
Terri B. VERIFIED CUSTOMER
Chad went over and above what I expected from him. However what I did not expect was paying over $200 to have a $12 bottle of Brake fluid put into my car! Unbelievable
12/2/2022
Eddie S. VERIFIED CUSTOMER
Jesse **** is one of the most professional and courteous associates that has attended me at a Honda Dealer. He was really helpful and new what he was talking about when it came to my vehicle and my warranty for my van.
12/2/2022
Sofia S. VERIFIED CUSTOMER
You are the best
12/1/2022
Adrian O. VERIFIED CUSTOMER
All good, thanks.
12/1/2022
Peggy T. VERIFIED CUSTOMER
Everything went well! They figured out what I needed in order for me to get my radio back! Excellent job!
12/1/2022
Thomas M. VERIFIED CUSTOMER
Your service department is always competent and professional and never disappoint. Today was no different. Took care of all the work, ensured I knew what was being done and finished all work timely.
12/1/2022
Darnell R. VERIFIED CUSTOMER
The customer service department stinks. No one seemed happy when I came in last Friday. They service depart is too small for 6 to 8 persons at a time. Everyone looked unhappy to be there and did not acknowledge the waiting customers causing some customers to get serviced ahead of others who had been waiting longer. In this time of Covid, in my opinion customers should wait in there vehicle until a service advisor approach them, verify the time of their appointment and if they’re earlier than the appointment time it is customary to wait. Just my two cents.
12/1/2022
Quang T. VERIFIED CUSTOMER
Worse customer service experience: car was washed but not dry. The wash left water marks on windshield and in worse state then when it first came in. Left side mirror was bent out of focus. Car was parked behind a park car. I had to backup from all lanes and exit the wrong direction to leave DVH. I will visit DCH in Temecula even if it far from where I am. Never return to Diamond Valley Honda!
11/30/2022
Walter P. VERIFIED CUSTOMER
Chad's manner was polite and his communications were clear. I'm glad that he arranged for me to meet with David, the technician, in my car so David could explain how he fixed my phone system. Also, David answered all my questions clearly.
11/30/2022
Teresa H. VERIFIED CUSTOMER
Great quick customer service!
2 nd time this week
11/30/2022
Dina C. VERIFIED CUSTOMER
Mr Ulices he always knows how to take care of my car and of course the mechanic tank's so much good job
11/30/2022
Julian A. VERIFIED CUSTOMER
Good job, keep up the good work
11/30/2022
David R. VERIFIED CUSTOMER
Great Service, kept me informed and very cordial. Thanks Nancy