The response I got "shop manager knows whats wrong with it but he won't say till you pay a diagnosis charge" just seems like it could be worded alot of different ways. I appreciate the time to inspect the vehicle and all services I have had at this dealership.
1/4/2023
David K. VERIFIED CUSTOMER
Great service as always.
1/3/2023
Yesenia S. VERIFIED CUSTOMER
Ulises is very professional, friendly, great customer services.
1/3/2023
Jovany E. VERIFIED CUSTOMER
I trust my Diamond Valley Honda for any services my car needs
1/1/2023
Francisco M. VERIFIED CUSTOMER
Love coming here for service
1/1/2023
Celia S. VERIFIED CUSTOMER
Outstanding customer service. Chad immediately helped me once I walked into the service department. When I had questions he thoroughly answered them and even showed me pictures to ensure I clearly understood the answers he was providing me.
1/1/2023
Sabino V. VERIFIED CUSTOMER
They were very helpful and nice
12/31/2022
Denise M. VERIFIED CUSTOMER
Very polite and answering my questions
12/31/2022
Alice C. VERIFIED CUSTOMER
Ulises is professional, knowledgeable, and friendly.
12/31/2022
Luz M. VERIFIED CUSTOMER
The entire staff is friendly and helpful. You guys are awesome! :)
12/30/2022
Riley T. VERIFIED CUSTOMER
Had a call ahead of time discussing the issue with my windshield - sent a photo of it and scheduled an appointment.
Got there to find out the windshield couldn't be finished in one day as it needed to be re-calibrated. I asked the guy if I could take it to Audi myself and get it done - he gave me a strong no, impossible he needs to send it himself.
So I drive an hour and get there at 800AM to find out, oh I can take it to Audi myself, so the team nicely fills up my tank of gas (which I waited another hour for) and then I left Honda, having done nothing there for the Audi dealership.
I get to Audi and find out my windshield was replaced with some off-brand windshield, so Audi had to take off the whole thing and replace it again with an Audi Windshield.
On top of all that, when I had my car washed at Honda a little piece was missing afterwards - I was told you guys could send that little piece in the mail. In the end turns out there was no resolution, and I have no promise of getting that piece back.
Overall, it was an exhausting and quite **** two days dealing with this windshield, where I'm pretty sure I was lied to more than once.
12/30/2022
Ernie E. VERIFIED CUSTOMER
We were well taken care of .Jesse the service agent was very professional. Thank you Jesse .
12/29/2022
Daniel M. VERIFIED CUSTOMER
Not good customer service Nancy make. Wait too long even w8th appoiment I did Never with this long with anybody else the service is. Always fine but this woman play too much the computer take long time doing the last paper work
12/29/2022
Bill N. VERIFIED CUSTOMER
Jesse was very polite and professional. Got me in and out in a short time.
12/29/2022
Allyn R. VERIFIED CUSTOMER
Thank you Diamond Valley Honda, I was really pleased with the customer service and all the staff got my car in a timely manner
12/29/2022
Luis M. VERIFIED CUSTOMER
Best service by far! Nancy was so informative on what my car needed!
12/29/2022
Jamie C. VERIFIED CUSTOMER
Quick, friendly service as always! And we really appreciate the car wash. Our Pilot looks great! Thanks.
12/28/2022
Sherri H. VERIFIED CUSTOMER
Please thank Jessie for me. And tell him Happy Holidays.