Norfolk Motor Company Auto Repair Service

jack is the man

Christian was good I wonder if during the oil change portion, if the 50 point test was actually done by the technicians. My washer fluid light was on when I took it in. When I picked up my vehicle, it was still on. I took my vehicle back and Christian filled it. I wonder if everything was done or they just skipped one thing?

Thanks!

Great customer service and friendly service!

Wasn't happy with the milage sticker.liked the print out one. This one was just tacky. I replaced it when I got home.

The service sticker you put inside the windshield is unexceptionable!

I’m satisfied with the oil change. What I’m not satisfied with is that i didn’t agree to having tires rotated and yet when i watched them through the glass they were using an impact to take my caps off to get to the lug nuts. When the tech came to the lobby to let me know that everything checked out fine I ask him why they were messing with my wheels. He explained that they were torquing my lug nuts. I was unaware that this was part of the service came in for. I explained to him that at a previous visit I agreed to the tire rotation and that who ever tried rotate my tires they had totally rounded off all my caps and my tires never got rotated because they couldn’t get the caps off. The next day I noticed what they had done to my caps. I went back that next day and I brought this to Derik Fox’s attention. Derik handled this well and told me that he would order new ones for me to be replaced. Sometime thereafter he followed up with me to say that the new caps were in and I just needed to schedule an appointment to have them replaced. I unfortunately didn’t get back to him right away and life got busy and I forgot about it. I’m bad with remembering name but the technician i talked to today told me he would look into it. So to explain why I’m not totally satisfied with the visit today is because they were again messing with my caps that they already damaged and I was unaware that torquing my lug nuts is part of the oil change.

Nice enough folks

I normally dread having to work with dealerships. It’s often an expensive and slow process. But Zach made this experience different! He was extremely polite and easy to talk to, he explained things to me in ways I could understand, and the service was excellent! The most amazing part is that Zach went out of his way to spot that the issue we had come in for was actually covered by a warranty we had paid for when we bought the vehicle. Usually I’m skeptical of those warranty plans because rarely do services fall under them. Not only did Zach notice it, he did the paperwork to make it happen and called to tell me the good news! I was so impressed with the whole process and Zach’s genuine car for me as a customer. We are going to soon be shopping for a new vehicle and now I wouldn’t go anywhere other then this Chevy dealership!

Love the new system with video. But I was charged for a rotation even after they said they couldn’t do it, looking forward to that money back

Nonembfggggggh

Thanks for picking it up and delivering it back to me. I appreciate that!

The service work was done in a timely fashion. Everyone was kind and professional. Thanks!

Had to go back and get somethings straightened out. Was overcharged on parts that were never installed along with some other things. Tyler bayne was very helpful and was able to get most of my questions answered along with getting my bill corrected most likely will not be back unless it’s something i cannot physically do on my own

Rep was great. Best place for service even though I drive a Ford, I still come here. Thank you.

Miss communication between the workers and me resulting in much wasted time on my part. They did apologize for the mixup.

They fixed the issue… just took a little longer than I thought it should. I understand they were busy but got me in as soon as they could!!

Zach always does a great job!

Zach was very helpful, and Robert did a great job fixing my car.

Well I haven't had a service yet for this truck.