I need someone to contact me regarding my service, the tech did not reset my service screen.
5/4/2026
Anthony H. VERIFIED CUSTOMER
Excellent customer service. He was very helpful and knowledgeable.
5/1/2026
Linda Or. VERIFIED CUSTOMER
Jorge was totally professional
4/30/2026
Joanna M. VERIFIED CUSTOMER
This was the best experience I have ever had at a car dealership. Jorge put me at ease.
4/30/2026
Linda D. VERIFIED CUSTOMER
Everything went well and the staff was great! The VW team and the intake specialist were superb! Thank you
4/30/2026
Angel B. VERIFIED CUSTOMER
Thank you for the great service.
4/30/2026
Brian T. VERIFIED CUSTOMER
Very knowledgeable and professional.
4/28/2026
Betty B. VERIFIED CUSTOMER
The waiting process outside is not good. You don't know who's 1st 2nd, etc. The street is too small, can't double park. Overall, Chad was very helpful.
4/27/2026
Habiburrahman F. VERIFIED CUSTOMER
How can I say yes take the car for service to change oil and when I change the line driving car pools right the left left the right it was the same nothing change iwas 31/2 hour waiting they just check the tire air and check the wiper. That’s all I said 3 1/2 hours for nothing.
4/24/2026
Patricia H. VERIFIED CUSTOMER
,Chad the service manager was extremely helpful and kept me up dated on the vehicle.I think he deserves a raise.
4/24/2026
Valerie S. VERIFIED CUSTOMER
No one seemed to be aware that I needed to pick up my car. I paid my bill and was told to “wait for the car.” It never came. I thought the staff was busy. 45 minutes later a staff tells me they’ve been seeing me wait around for too long and asks me what I’m waiting for. Only then was it communicated to appropriate staff that my car needed to be returned to me. I specifically asked the cashier after paying if they knew to return my car and she said “yes, just wait there.” The communication between team members is obviously not what it should be.
4/24/2026
Paulette M. VERIFIED CUSTOMER
Excellent service
4/21/2026
Arlene F. VERIFIED CUSTOMER
Thanks for pulling it together.
4/18/2026
Alex C. VERIFIED CUSTOMER
Chad was very helpful and took care of what I needed in less than an hour. I recommend that if anyone needs something from Bay ridge VW, you should go and ask for Chad. Thank you
4/18/2026
Rosa G. VERIFIED CUSTOMER
Outstanding services.
4/18/2026
Giselle M. VERIFIED CUSTOMER
Chad was wonderful and very knowledgeable
4/16/2026
Dean Pellach. VERIFIED CUSTOMER
Marco did an outstanding job—truly one of a kind. Professional, reliable, and attentive from start to finish. Communication was excellent, and the turnaround time was quick with great attention to detail. Having a personal contact for anything, even being able to text him directly, made the whole experience effortless. Simply no one like him in the industry. Thank you Marco!
4/16/2026
Sheila O. VERIFIED CUSTOMER
Nice and quick service Thanks...
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4/15/2026
Adam C. VERIFIED CUSTOMER
Horrible Experience
4/14/2026
Mikhail G. VERIFIED CUSTOMER
Very nice work Thanks to Marco for his service ????????????