Christine was very helpful, however I wasn't awake there was a waiting area inside , until another worker told me after she saw my toddler having a hard time . I really appreciate her ❤️ and her commitment to provide the best service for customers. I wish asker for her name she offer me snacks , and water.
4/21/2026
Melissa D. VERIFIED CUSTOMER
Service was awesome! I didn't know they were open on Sunday and Soda squeezed me in and Erica was the one who assisted me.. she was great and very helpful!
4/21/2026
Robert M. VERIFIED CUSTOMER
Waited over 45 minutes for my car that was “ready.” I received 3 calls and two texts confirming my car was ready for pick up. I then called prior to me heading to the dealership to confirm my car was ready for pickup and let them know I’m on my way. Despite these measures, I somehow still ended up waiting almost an hour for my vehicle. Other then them not being able to find my car in their parking lot for a few minutes and asking different employees where my car was located the employees seemed pretty nice.
4/21/2026
Alex L. VERIFIED CUSTOMER
The issue was not fixed, the TPMS service indicator was reset but my car was still not reporting any tire pressure numbers. I returned to the service center minutes after I left to explain and show this, but no technician was available to look at my car again that day. This meant that I had to schedule ANOTHER service appointment, meaning that the first appointment was a waste of my time, and I would have to change my plans AGAIN just to accommodate another appointment. The people I interacted with were nice, but I was not satisfied at all with how this service experience turned out at the end.
4/21/2026
Diana C. VERIFIED CUSTOMER
It was a pleasure with the service I received at Downey Hyundai. I got in fast and Monica made sure I received complete and great care on my car. I appreciate the service I received considering I did not have an appointment. Thank you!!
4/21/2026
Michelle C. VERIFIED CUSTOMER
No updates regarding status of repair. No clear information on what was done to my care and lengthy time of it staying in the shop. Also, Hyundai app shares information of when car is opened and it was very inconsistent over the length of time it was in the possession of the repair shop. I juat picked up the car laat week and car and own Hyundai staff have alerted me I'm due for service.
4/20/2026
Julio G. VERIFIED CUSTOMER
Dropped off vehicle on 4/18/26 for service , recall work and tire repair and change . Associate Alex called me to advise price and install cost I approved this cost with the request of checking to see if we had third party coverage to cover or partially cover the tire purchase . I get notified the car is ready for pick up I pick it up 4/19/26 car is pulled up to the front ready for me to drive away with a 100% flat tire . Come to find out no tire was installed despite approval second tire was patched and rotated . I ask Alex what happened and he tells me I had no coverage ( which I later find out he didint actually check per his admission ) so I tell them I need this tire replaced ASAP as I have now spent 2 days with the car at the dealer for work that should have been completed in 6 hours . I am then told that they don't even have the tire to replace that would have the correct tread as the rest so they found another different brand tire with a different tread pattern and they would install that . I agree as it is my only option since I am now stranded at the dealer . Very unsatisfied with entire experience this is unacceptable and would like a manager to call me at ****-****-xxxx to discuss this issue .
4/20/2026
Kenneth N. VERIFIED CUSTOMER
Mr. Estrada did an excellent job.
4/20/2026
Munish A. VERIFIED CUSTOMER
Vehicle not clean
Fuse panel left open on the floor
No floor carpet paper mat used
Tires not rotated
Proper updates and estimate not provided
4/19/2026
Hwoe Kwang. VERIFIED CUSTOMER
Very Good
4/19/2026
Fernando C. VERIFIED CUSTOMER
It's unfortunate that care wash is no longer part of the service..
4/18/2026
Aris D. VERIFIED CUSTOMER
Still waiting for a call back about the damage done to my door panel while it was in the service department for 3 weeks. Also waiting to hear about the missing emergency key that they could not find when I came to pick up the car. Also another recall notice happened for a seatbelt issue while my car was still being worked on but the paperwork doesn’t show that it was looked at
4/16/2026
Jody D. VERIFIED CUSTOMER
Thank you Cristian Estrada is fantastic. He always knows what to do or check. He is super helpful and kind. I really appreciate the service they give me.
4/15/2026
David H. VERIFIED CUSTOMER
Rene is a professional, I was satisfied in his performance.
4/15/2026
Oscar P. VERIFIED CUSTOMER
Alek was very helpful and provided great customer service
4/15/2026
Sarai S. VERIFIED CUSTOMER
Honestly I did not like the sales person who was In charge of signing me in and getting my oil change. I believe his name was RENE.
He tried to sell me multiple things and said that he would put in the system that I was rejecting service. Goes on to say that Hyundai isnt a good quality car it depends on the maintenance that is done to the car and that some people are unfortunate to have lemon cars. Honestly I would prefer not have him again.
4/13/2026
Manuel G. VERIFIED CUSTOMER
My car when I delivered it in the internal part was not dirty since it is white and it looks like it has grease or I don't know what else if you can make me a detail I would appreciate it And out side is too dirty and the excuse because sunday rain
4/13/2026
Carmen M. VERIFIED CUSTOMER
There is a lack of communication between your appointments setting system and the actual customer service.
There is also a problem with your ride schedule system.
There is a lack of information given to customers.
And Rene tried his best to keep patching up the problems surged by the lack of communication between management.
I appreciate his efforts, however I still needed more information in reference to the situation with my vehicle which wasn’t proportioned.
I know is a business and you need to collect $$ however I needed the checklist of things that were found on the multi inspection report, and I just got the invoice for a service he suggested, no specs no information.
4/13/2026
Angela M. VERIFIED CUSTOMER
She was great, very attentive, offered me all the options for my vehicle’s mileage. Great customer service!
4/12/2026
Melissa L. VERIFIED CUSTOMER
The service team as well as sales team were excellent! I was most especially impressed with Renne in service. Renne went above and beyond and was very pleasant. The vibe was vibing and I received my vehicle in pristine condition and the drive was noticeably better.
Thank you
Hyundai Downey