The process of a warranty claim has been very frustrating. Matt has been kind and helped with the process , but I’m very disappointed that the current resolution is to have an engine tear down and be without a vehicle for weeks in hopes that warranty will then approve the repair.
4/23/2025
William A. VERIFIED CUSTOMER
I don't think you should charge 20.00 extra shop fee and not tell customer what shop fee is for
4/22/2025
Brian W. VERIFIED CUSTOMER
Always a good job at Watermark!!
4/22/2025
Tony S. VERIFIED CUSTOMER
Good professional service, nice staff
4/20/2025
Mark P. VERIFIED CUSTOMER
The guys have took great care of me. The are always nice and professional. I am very pleased with the service I get. Love that y’all put Abby in service she is always helpful and has a smile for ya.
4/20/2025
Debora L. VERIFIED CUSTOMER
Wonderful service.
4/20/2025
Gary J. VERIFIED CUSTOMER
Hard to improve on perfection.
4/19/2025
Lamar B. VERIFIED CUSTOMER
The tortured saga of getting a bumper cap replaced on my Tacoma isn’t worth the time it would take to reconstruct the details. My wife and I don’t seem to have good experiences at Watermark. That’s why after 20 years of buying our Toyotas in Madisonville, we went out of town to buy our newest Toyota 3 years ago. Based on our experiences since then, we are likely to go out of town to buy our next Toyota as well. I wish there was better customer service at Watermark.
4/19/2025
Ashton B. VERIFIED CUSTOMER
The hood of my car has oily finger prints where the oil was changed and they touched the paint of my car
4/18/2025
Brenda P. VERIFIED CUSTOMER
Great job!
4/18/2025
Canaan F. VERIFIED CUSTOMER
I really appreciate everything
4/18/2025
Paul H. VERIFIED CUSTOMER
Always great service
4/18/2025
Dianne G. VERIFIED CUSTOMER
Very courteous and helpful in choice of tires.
4/18/2025
Robert S. VERIFIED CUSTOMER
Thanks for your help.
4/17/2025
Ray Powell. VERIFIED CUSTOMER
Great customer service! Abby was professional in every way!
4/17/2025
Ragena K. VERIFIED CUSTOMER
Ok
4/16/2025
Kevin M. VERIFIED CUSTOMER
Classy gentleman, always enjoy working with Matt. Easy to talk to, very polite, represents his dealership well.