I ended up paying for my service today when it was covered by my prepaid maintenance because the employee didn’t want to take the time to call it in since my vehicle was purchased at another dealership. She argued it wasn’t covered. So now I have to call the company to get refunded.
1/25/2026
Billy R. VERIFIED CUSTOMER
I come there because I know Greg will take care of me after the sale. I bought my cars there knowing I could trust the service department. The stories about the poor services at other dealers make me glad you are there.
1/25/2026
Tyruan M. VERIFIED CUSTOMER
Wakeman was very courteous and knowledgeable. Appreciate the experience dealing with her.
1/25/2026
Tanner M. VERIFIED CUSTOMER
Appreciate Mike and the team at Bob Tyler.
1/25/2026
Douglas K. VERIFIED CUSTOMER
Service advisor was great. I have to go back to have vehicle serviced so I’m not happy about that. Historicity I haven’t had good experiences with Bob Tyler Toyota.
1/25/2026
Joseph K. VERIFIED CUSTOMER
I have dealt with two service advisors Greg and Brandi H, they’re awesome and might be the only reason I come back.
For the technicians I just have to trust they do what I’m paying for and that trust was lost today. After leaving with my vehicle, less then a mile down the road, my steer started whopping excessive over 40mph. I turned around brought it back and the tech said it was balancing issue, which I believe not to be true, then when I asked to speak to a manager or supervisor I was told there are none here on Saturday. That’s completely unsat!!! When I left a second time I took the interstate and my truck still didn’t feel completely right so I took it to Discount Tire. The tech there said whoever just balanced my tire was just stacking weights on top old ones instead of balancing it properly. I do all my service with your dealership and you might have just lost me forever as a customer and I’ll be reporting all this to corporate.
Great new customer interface though, love the videos and messaging through the portal.
1/25/2026
John L. VERIFIED CUSTOMER
I wasted five hours in your facility today getting my key fob replaced there is absolutely no reason in the world. It should’ve taken that long. This is the third time. I’ve tried to send this information to you however, it doesn’t seem to want to send. This is my last time. I will try to send this. If not, I will post it on my Facebook page do better Bob Tyler Toyota that was absolutely ridiculous.
1/25/2026
Abelardo I. VERIFIED CUSTOMER
Keep up the good work!
1/25/2026
Jon V. VERIFIED CUSTOMER
Recently I complained about 2 hrs wait times for an oil change. Victor assured me he would work to improve. Today, 45 mins. Much better. Thank you.
1/25/2026
Paul S. VERIFIED CUSTOMER
Crystal is very nice and helpful. I hope I get her every time I come in.
1/25/2026
Judith H. VERIFIED CUSTOMER
Megan was excellent!
1/25/2026
Traci P. VERIFIED CUSTOMER
My service person was awesome. Service was quick
1/25/2026
Deborah R. VERIFIED CUSTOMER
Service Coordinator Glen Rowe was wonderful. The wait time, with an appointment, was excessively long.
1/24/2026
Charlie W. VERIFIED CUSTOMER
Ronald was on top of things. Very professional and very informative.
1/24/2026
Paula T. VERIFIED CUSTOMER
Crystal was very helpful and helpful. She has always been very helpful. She is a valuable asset She has always been helpful. I have never had any bad experiences when I have called or came in.
1/24/2026
Tammy B. VERIFIED CUSTOMER
Serena was very pleasant and very helpful. She answered any questions I had in a knowledgeable and prompt fashion.
1/24/2026
John I. VERIFIED CUSTOMER
Greg is the reason I keep coming back.
1/24/2026
Ida N. VERIFIED CUSTOMER
As busy as he is, Greg Mann was very helpful with getting my Prius tire’s problem solved.