It was an unexpected long delay (over 6 hours) when 3 hours were projected for service, 2 recalls, and 4 new Michelin tires. Recalls were not completed , thus require another trip. I live an hour away and am in a wheelchair. Meghan was very courteous and helpful as was shuttle driver,Robert!
2/1/2026
Gary B. VERIFIED CUSTOMER
Christa was very polite and cheery, easy to talk to and answered any questions I had.
2/1/2026
Lisa H. VERIFIED CUSTOMER
Service was very good. The over three hour wait time was too much. I did have an appointment.
2/1/2026
Ernestine H. VERIFIED CUSTOMER
She was very helpful and kept me informed
2/1/2026
Patrick L. VERIFIED CUSTOMER
Christa was awesome! She was so kind and helpful. I went for a walk to waffle house while the car was being serviced, she called to check on me because she didn’t see me in the waiting area. That meant a lot to me. When she went over the recommended services she was clear and explained everything to me !
Thank you !
2/1/2026
Abreu J. VERIFIED CUSTOMER
I greatly appreciated the outstanding customer service provided by Brandi. Despite the extended wait time for my service, she took proactive steps to ensure everything was handled efficiently and made certain I was fully taken care of throughout the process. Her dedication and attentiveness truly made a positive difference.
2/1/2026
John Edward. VERIFIED CUSTOMER
1st Time service here. Excellent service experience.Thanks....
1/31/2026
Amos S. VERIFIED CUSTOMER
The check engine light was on when I turned in the car and then was told it would be $165 just to check it so I declined - then I get the service report saying everything is ok - I got the code accessed at Firestone 2 days later saying the engine coolant is low and that’s why the light was turned on - why wasn’t the coolant topped off during service !
1/31/2026
David P. VERIFIED CUSTOMER
Greg is awesome guy....he represents Bob Tyler Toyota to the highest....very professional in what he does....he strives for ???? customer satisfaction.....he's the best in what he does..
1/31/2026
Samuel L. VERIFIED CUSTOMER
I would like to have a conversation with the technician that performed the work on the vehicle
1/31/2026
Billy T. VERIFIED CUSTOMER
Very professional!
1/31/2026
Daisy J. VERIFIED CUSTOMER
It was a difficult problem, but they were very experts and solved it totally!
1/31/2026
Robin S. VERIFIED CUSTOMER
Always great communication. I arrive early and y’all are always great about taking care of me quickly so I can get to work. I will see you in another 5k miles!
1/31/2026
Teresa R. VERIFIED CUSTOMER
I had right rear rim replaced. Mechanics left gunk all around rim. Attendant who walked out with me to look at it noticed there was no stem cap. She went to get one. We didn’t notice the gunk. I saw it when I got home.
1/31/2026
Bruce A. VERIFIED CUSTOMER
Christa was great. She was efficient and kind. I told her that we wanted to give comments about the dealer. Our service providers at home provide free snacks. We were there for over 3 hours and knew that it was going to be a long appointment. At your dealership, snacks had to be purchased. A small bag of M&Ms cost $4.00. Also, our home dealership gives us a ticket for a free car wash. Part of the reason we were there today was to correct a recall . We feel that some free snacks would be better in this situation where we trust you with our car and spend a decent amount of money to keep our car safe and running. It is a suggestion. Thank you!
1/31/2026
Hailey L. VERIFIED CUSTOMER
I would rather not be contacted about my service. I spent an adequate amount of time at the service department and do not wish to have any more time wasted. I had a scheduled appointment. Not only that, but a scheduled 7:45 AM apt being one of the first customers at the service center. The first available appointment should result in somewhat speedy service as the days events have not unfolded into backups and delays that might occur. Upon arrival it took more than 15 minutes for my assigned service manager to fully check me in and that was after a different representative took notice of how long I had been standing outside my car. The initial delay is something I could have let go, but it was a glimpse into the longest wait I have ever encountered for a scheduled oil change. It was 7:45 when I began at 10 AM when I was given my keys back. It is unacceptable for a business to accept an appointment time and then take such liberties. It was not my first less than stellar experience at Bob Tyler but it was bad enough this is the first time I am compelled to give such strong feedback. Do better.
1/31/2026
Tommy W. VERIFIED CUSTOMER
Willie is awesome.
1/31/2026
Jamil S. VERIFIED CUSTOMER
I will be there in the morning to pick it up
1/31/2026
Teresa H. VERIFIED CUSTOMER
Serenah has been my advisor for years. She always does a great job.
1/31/2026
Matthew R. VERIFIED CUSTOMER
I am new to the area. Greg did a great job of communicating to me the process and was attentive in keeping me informed. He was the best customer advisor I had in the 30 years i have owned a toyota vehicle.