Ellen was PERFECT! But Bob Tyler Toyota has failed to fix the problem with my new vehicle in 3 visits. I wanted this corrected. Ellen explained there is no fix yet, so not her fault at all!
2/8/2026
Dora C. VERIFIED CUSTOMER
The service was excellent ! We moved here from Ft. Worth, Texas. Thank you for taking care of my Prius !
2/8/2026
Blake M. VERIFIED CUSTOMER
Good
2/7/2026
Daniel B. VERIFIED CUSTOMER
As usual, from start to finish, the process of having a scheduled maintenance completed was excellent, from drop off to drive away! All employees were polite, cheerful, professional, knowledgeable, considerate and made you feel welcomed at Bob Tyler dealership. Been a customer for over 27 years!
2/7/2026
John S. VERIFIED CUSTOMER
Christa Berkowitz was excellent to work with. A very respectful and bright young lady.
2/7/2026
Robin H. VERIFIED CUSTOMER
The process for drop off and pick up is very confusing.
2/7/2026
Leslie S. VERIFIED CUSTOMER
Greg is an asset to BTT. He has been my service advisor for over a decade.total rockstar!!
2/7/2026
Jeffrey M. VERIFIED CUSTOMER
Service advisor Greg Mann is the main reason I chose to stay with Toyota. Greg takes extreme pride in his job and did whatever it took to satisfy all my needs and request. I thank Greg Mann and should be acknowledged for his professionalism. Thank you.
2/7/2026
Judith P. VERIFIED CUSTOMER
Greg Mann is always responsive to any issues I bring to him. He is professional in delivery of that service and he is a very kind and friendly person. You are very lucky to have him working for you!!!
2/7/2026
Gabe G. VERIFIED CUSTOMER
Meghan was polite, professional and helpful. She answered all of my questions.
2/7/2026
Perry P. VERIFIED CUSTOMER
Greg is always very courteous, accessible, helpful, and courteous, I appreciate him.
2/7/2026
Gillian H. VERIFIED CUSTOMER
Checked in at 0700 2/6/26. At 0900 went to find Brandi to see where our car was as the recall should have taken less than an hour. Brandi checked with service person that only just got notified of our car. So 2 hours wasted as your beta testing of some new program wasn't working correctly. No follow up after an hour by Brandi to see what the hold up was. An apology but we were there 2 hours 45 mins for a less than an hour fix. No offer of any compensation. The car needed new wiperblades found during the check but no offer to replace them as a courtesy for the wait. Pretty poor customer service for your usually good dealership.
2/7/2026
Mary S. VERIFIED CUSTOMER
Absolutely! Very impressed as always! ????
2/6/2026
Dianna Y. VERIFIED CUSTOMER
I Appreciate the Service.
2/6/2026
Mark T. VERIFIED CUSTOMER
He didn't go over what was done.took 2 hours to do service.
2/6/2026
Rosemary A. VERIFIED CUSTOMER
I see you have a new system with more hands on deck Kudos and great job thanks to Greg Man̈n and his team
2/6/2026
Dale F. VERIFIED CUSTOMER
Very pleased. Excellent Customer Service ????
2/6/2026
John R. VERIFIED CUSTOMER
I was very happy and Mr Harris was very helpful and informative. It was a pleasure doing business.
2/6/2026
Christal R. VERIFIED CUSTOMER
Willie was very busy and I didn’t get to talk much to him until the end. He helped me figure out my situation with what I was needing to do now and what could wait not trying to get me to do something just to amplify him and his position. You need more people like him. Give him a raise, let him know he is appreciated.